7DAYS Water damage restoration Seguin

We contacted ServPro of Guadalupe & Gonzales County after we found our stepmother deceased in her home. We were in need of a biohazard remediation and clean up. This was a very stressful time, and we did not really know what we needed or where to start. We called the office and Misty called us back in less than 5 mins. After explaining what had happened, Misty told us Steven would be calling shortly. Steven contacted us in less than 15 min. Steven met us at the house for a walk thru the same day. His compassion and professionalism were beyond anything I have ever seen. He answered all my questions and informed me of things that I hadn't ever crossed my mind. Steven and the crew (I wish I knew each one of their names so I could thank them) started work less than an hour after our walk thru. We were given a completion time of 5-10 business days. They completed it in 4 days. They quality of work was exemplary! Throughout the process, Misty and Steven kept in touch, keeping us informed of the process, what would be happening next and just generally checking on us. We cannot thank them enough for the compassion, professionalism and amazing service and quality of work show to us! Thank you will never be enough!
Jan 20th, 2022

Did a great job quickly and cleaned up thoroughly
Dec 24th, 2021

Wonderful service! Thank you! Joseph and Martin get 5 stars!!!!
Dec 3rd, 2021

As I told several members of your crew, I am a retired Nationwide Insurance Agent and have recommenced Servpro to many of my clients/policyholders over many years, so I was very familiar with the services provided by Servpro. My son passed away sometime between November 8 and November 19. His best friend found him in our cabin early on November 20 with his body badly decomposed. I was hoping to find a Servpro operation close to my country property because I knew my cabin needed extensive remediation and clean-up. I was pleased to see that there was a Servpro operation in Seguin that serviced Gonzales County where my cabin is located. I found all members of the crews that worked on my cabin cleanup to be professional, cordial, and efficient. I would highly recommend the Servpro operation in Seguin. Jim Johnson.
Dec 18th, 2021

Steven was very professional and explained the problems the damage and what they were going to do he had the guys there quickly It took them a little while because they had to wait on the plumber It took the plumber a while to drain the hot water heater because there was so much sediment in it. but the boys waited patiently and as soon as they could get in there to do their part they did it very quickly even though they had to dig out foam insulation.Alex and George were the 2 guys that came to take out the dry wall the insulation and the bench and they cleaned up their mess and they were very helpful they were very polite and respectful of my home Both of them are very friendly they did a good job and they even helped me move my refrigerators. George and Alex came to the days to check the meters and they were the ones that removed all of the equipment in the men in the end and the ones that brought the equipment. George came in between with another guy but I don't know what his name was that they were quick with their work and took the ratings and things I needed to do quickly and left so in my opinion they did a good job. Misty was very helpful and pleasant with the follow up and checking to make sure everything was OK. There was another lady who came the 1st day and took pictures but I don't remember her name She was very pleasant And friendly and help explain how everything went and what they were gonna do. I had to call Steven Several times he always returned my call very quickly or either he answered his phone and set up The Times for the boys to come they worked with my schedule and so that was very helpful. The job was done quickly and efficiently. Service: Water damage cleanup
Dec 5th, 2021