Sunshine Creation Floral

Sunshine Creation was incredibly easy to order from and the team was more than kind. We had a family member pass away, the Sunshine team definitely put extra love into the bouquet and put in her favorite color throughout. Thank you so much for putting something so gorgeous together in such a dark time and being so kind while I was hysterically crying on the phone.
Dec 22nd, 2021

Wonderful experience! Great customer service - fast, friendly and helpful. They provided the perfect arrangement and even threw in some extras at no additional cost. Thank you Sunshine Creation! Thank you Heather!
Oct 2nd, 2021

Oct 1st, 2021

Sep 28th, 2021

NOTE: This review is from Chad's wife but we share the same email account. I rarely if ever write reviews, but given the cost to send florals and the fact they are often sent for special occasions, I felt it important to share my past two experiences with Sunshine Creation Floral. First, I must premise this review that I have been using Sunshine Creation Floral for over 10-years from a recommendation I received from a former co-worker at my previous employer. I was so impressed with my experience, I would never even consider using any other local florist and I often recommended Sunshine Creation Floral to anyone inquiring of a good florist. Cindy and her staff in South Jordan always provided me with the best products and customer service. They always went above and beyond to meet my expectations--without fail. Cindy, her staff and I would discuss the arrangements beforehand. Often times they would ask what my budget was and work from there. Even if my budget was smaller in scale ($65-$75) I would receive a beautiful arrangement and I never felt the quality was sacrificed. Furthermore, I always received a text message with a photo of the floral arrangement prior to it being sent out for delivery, so that if needed I could make adjustments to ensure I was satisfied and I knew in advance it was perfect for the recipient. Second, last February 2021 (~1.0 year into the Covid pandemic), I had to send sympathy flowers to my brother-in-law (and sister) for the passing of their mother. This was the first time I had experienced a decline in the customer service from Sunshine Creation Floral. When I called to place an order to send flowers for the funeral, I was told they could not fulfill my order because it was too close to Valentine's Day and they were too busy and could not accept additional orders until after the holiday. I shook it off as a one-time bad experience and accepted their explanation, as I know Valentine's Day is rated as one of the busiest days in the floral industry. It was difficult for me to personally accept that a commercial holiday trumped a funeral, but that is my personal opinion and I could not fault Sunshine Creation Floral, which brings me to this review now. With all that said, I sent flowers to a co-worker in early March 2022 on behalf of my company/our division. The flowers were sympathy flowers for the unexpected passing of my colleagues' brother. When I called to speak with Cindy or a member of her staff, I learned they were no longer there and that even the location of the shop was no longer in South Jordan, UT but now in Sandy, UT. It appeared from my conversation, that the business had been sold. But given I only had one poor experience with Sunshine Creation Floral in 10 years, I assumed that the new owners would continue with the excellent products and services I came to expect and received. While the customer service I received on the phone was a positive experience, I was extremely disappointed with the end product delivered to my co-worker. I didn't get the opportunity beforehand (like I had come to expect from my previous orders) to preview the final arrangement and discuss adjustments if needed. As such, the end product didn't resemble what I envisioned from the website stock photo I selected. Yes, my co-worker did receive white lilies as I selected, but none of them were opened upon the initial delivery, the purple accent flowers looked brown and my colleague advised the purple accent flowers never bloomed. Furthermore, the vase I envisioned from the online picture was taller which better complimented the flowers. The vase used was not flattering at all to the arrangement and made it look sad and droopy (which is not the experience I wanted for my colleague given the nature/purpose for sending the arrangement in the first place). I understand not all flowers are in bloom upon delivery, but there was nothing in bloom, warm or inviting about the arrangement sent. I am sadly disappointed by the past two experiences I've had with Sunshine Creation Floral.
Apr 22nd, 2022