Landmark Home Warranty

We dont live at this property yet so trusting them to handle our needs and not screw us over $$$ wise..
Apr 7th, 2024

Don't do it they don't cover 90% of the things you think they do and they work with TERRIBLE contractors.
Apr 3rd, 2024

Terrible home warranty!!!
Mar 18th, 2024

Im a new mother and have milk in our freezer. Our fridge went out 3 days ago and have been in a battle with landmark about getting someone out. They keep referring to their fine print about no guarantees on when anyone can come out. So its going on 4 days now and have scheduled two different companies to come see our fridge because the first company told us we need a full replacement and they didnt like that answer so they sent a new company. Im deeply frustrated with the situation and along with that, their customer service is horrendous not even a hint of caring about our situation and trying their best to put lipstick on a pig. The fridge is broken and theyre hoping someone. Will duct tape it together so they dont have to pay more. Look for a different company for your warranty. Not worth it.
Mar 19th, 2024

I recently submitted a service call for someone to come look at our pool equipment. After we was finally able to get someone, they told us what the problem was and Landmark would be calling us back. After no one called us we called back and they said that the bearings had to be replace. The bearings was covered under our policy but it look like since it was due to misuse, they wouldn't cover it. I ask the representative what is misuse and abuse, can she explain a little better. She said no that is what the pool repairmen said. I ask for a second opinion and they sent another company and this time the repairmen said the the motor need replacing which is causing the bearing to screech. I called the warranty people back and they stated again, that since the bearings need replacing for misuse and abuse they was declining to fix it. ONCE again I said what is considered abuse and misuse because I always thought that both of those word required physical touching or mismanaging. I spoke with my pool guy who come every week to clean and he said that is not the case and they just trying to find a way to decline paying for it, which sound right to me. I am not trying to get out of paying for equipment but here is where the frustration and stress come in to play. I decide not to continue my business with them because of previous problem and their customer service. When my contract ended. They called me everyday asking me to comeback. I even had MANAGERS call and email me. They claim they merge with another company and they approve their customer service. Even offered me a discount to come back. I fell for it and as soon as I needed them I have to deal with the following. As I stated before I ask for an explanation of what they consider misuse and abuse. The only answer I receive was refer back to the contract. I had them email the contract and we went over it together and NONE OF THE THREE representatives I talk to could find an explanation. One even told me it is up to the discretion of the manager. EACH time I ask to speak to a manager, I was on hold from 5 to 10 minutes and then told the manager said there is nothing they can do about the pool equipment but they would call me back in 24 to 48 hours. No call back. I then ask WHY can't they explain that to me and was even told they refuse to talk to a paying customer. EACH time I called I had to repeat What was going on for them to read the notes and tell me there is nothing they can do because no one can explain to me why it was denied. Finally I called back again and after the customer service agent came back and said that the manager said that the misuse could have been from the salt in the water, I was done. I HAVE A FRESH WATER POOL. I can't believe that a home warranty company that take my money each month, charges $75 for a visit and not only can't explain what's in my contract but also WON'T even call or talk to me. The poor agent actually had me on hold for about 5 minutes talking to a manager and came back to explain and then put me on hold for 5 more minute to ask the manager a question. I ask is the manager refusing to talk to me and she said yes. I regret using them and can't believe that this is a real company. NOWHERE in the contract does it state that they don't repair the part. I don't know should I go the legal route or just let them screw over me. And also if I cancel, they charging me a cancellation fee. Unbelievable
Mar 29th, 2024