Chappell's Cleaning Services, LLC

Guillermo Guzman Escobar _{on Google}

Jul 8th, 2021

The entire team at Chappell's Cleaning Services was awesome! The communication, professionalism, and work ethic was best I have seen in a while. They helped us with a post construction clean and a touch up clean prior to our clients grand opening for their store and the place was spotless. Thank you again for the help, we will be sure to reach out when we have another construction project in the area.

Gilbert Catron _{on Google}

Jun 30th, 2021

Excellent quality, professionalism and friendly staff! Completed job ahead of schedule allowing us to move into our new offices much quicker. Will definitely use their services again!

Reginald Dean _{on Google}

Jun 28th, 2021

Chappell's Cleaning did an amazing job deep cleaning our entire office (office spaces & 36 workstations) and also carpet/floor cleaning on our breakroom & kitchen floor. Highly recommend their services! Great job team!!

Antonio DiDomenico _{on Google}

Jun 25th, 2021

Very thorough on the initial evaluation process of my facility. I’m very please with the services they provide and would recommend them to anyone in need of commercial cleaning services

Tia Nelson _{on Google}

Mar 28th, 2021

It took me a while to write this review because I was internally battling with whether or not to do it. As I was preparing to move into my new home in February 2021, I decided that cleaning the home was not something I wanted to deal with during the move-in process. After doing research and reading through reviews, I decided to go with this company. They are definitely more expensive than other cleaning companies in the area but I figured it was due to them being thorough.
On the day of the cleaning, I allowed 3 of their staff, including one of the co-owners, into my home to clean the vacant house. I had other tasks to handle so I left them in the home and came back an hour later. Upon my return, Mr. Chappell started walking me through the home (in a rushing manner), directing me to give the okay for each room. I informed him that I saw dust in several places as well as the floors not completely vacuumed. After he walked away from me, I had time to review the cleaning more thoroughly to discover that there were several areas their team had missed.
When I informed him of the continuous issues I kept discovering, he told me that I cannot go back and say something needs to be corrected after I've already given the okay. I politely informed him that he was not going to tell me what I couldn't do in my home and that I would not have had to request better cleaning if his team had done it properly in the first place. Words were exchanged and his team corrected the problems but by this time I was frustrated and ready for them to leave my home.
He subsequently called me and I thought it was to apologize for his tone and the inadequate cleaning services they had offered. BUT NOPE. He called me to tell me that he wanted to up-charge me $50 for cleaning my EMPTY refrigerator since it wasn't on my already $500 cleaning bill. At this point, I requested to speak with his wife, the other co-owner, who I had previous correspondence with. I explained the issue to her and she agreed to waive the refrigerator cleaning fee and give $40 off. I was exhausted by the whole situation and ready to just be done.
To add insult to injury, I had an exterminator come in the same day and I told him about the cleaning service. He looked around and said the home didn't look thoroughly cleaned and it didn't even smell like any cleaning products. I would have left the situation alone if I didn't have to bring a friend in subsequently to help me actually wipe the inside and outside of my cabinets, thoroughly clean the bathrooms him and his team were suppose to clean, and numerous other cleaning tasks that should've been covered by their services.
After speaking to several people about the situation, everyone told me it was important that I wrote this review because I would have done things differently myself had I known this level of service would be provided. Talk about a making a moving process more stressful and $450+ wasted. My hope isn't to scare people from using this service but for them to understand the impact they had on my moving process. I ended up pushing my move-in date back a week because I had to find time to actually clean up behind them.