Terry Volkswagen

Bought my car here (in Lynchburg), but live in South Boston, VA. Terry of South Boston couldn't rotate tires on my Tiguan with only 28,000 miles because of a said problem with alignment, and they suggest alignment check and all new tires. They provided pictures of the wear, agreed that I should probably call Ricky (service advisor) at Terry Volkswagon in Lynchburg, VA, and agreed to send pictures to Ricky. I left message for Ricky on Friday afternoon. Come Tuesday evening at 6:00pm had not got a call, so I called Ricky again. So, to reiterate, left message at 4:30 Friday, and did not hear back as of Tuesday at 6:00PM. Not acceptable. We had a nasty phone call from the start (and this is not the first time). Ricky hadn't got the pictures from Terry of South Boston, but worse he was dismissive and pessimistic, saying "I don't see what good it would do for me to look at them." He also said, "So, you only bring your car here when there is a problem, is that about right?" Had the call on speakerphone in the car and my wife can testify that Ricky was combative/defensive from the start, listing off reasons why a 28,000 mile vehicle might would alignment problems (e.g., hitting a pothole) and need all of its factory tires replaced. No sympathy, no offer to even look at the car to explore the possibility of a mechanical problem (before I suggested it). (As a side note, our pet cat had just died earlier that day, and so his negativity was particularly unwelcome on this day.) He said alignment needs to be checked every 10,000 miles, and so my question is why aren't they taking a look at this when I bring in my vehicle for service. (I've been going to Terry of South Boston for the 10,000 mile services, and they make me go to Lynchburg on weekdays for all recall related or warranty stuff. There have been two recalls, and both times they take forever and then end up telling me they don't have the part I need. To their credit, they have given me a loaner on both occasions.) Regarding alignment, I was assuming that they check this, so at least tell me up front that this is not something you do (i.e., before you discover problems). I've had issues with Ricky before and obviously he holds a grudge and/or he's just a negative, rude person. (Specifically, someone at Terry did not tighten the oil cap when the car had less than 5,000 miles, which caused numerous problems. Ricky blames me; I blame his team or one of Mr. Terry's technicians because I had never touched the oil cap on my new car, let alone popped the hood.) Some of the younger guys in service have good manners/customer service skills, but not the service advisor Ricky. I'll be taking my business elsewhere.
Sep 16th, 2021

Terry Volkswagen is one of the friendliest and well kept O kept Volkswagen dealerships aroundealerships around great staff and will stock to vehicles definitely recommend if you're looking for a Volkswagen to stop by and see these guys
Sep 12th, 2021

Will never do business here!!!🤢🤮
Sep 8th, 2021

I purchased a Subaru Outback from Terry Subaru two years ago. It has been reliable and fuel-efficient in all weather conditions. Terry Subaru/ Volkswagon offers outstanding service, skilled technicians plus top-quality original parts and accessories.
Aug 26th, 2021

Very nice people thanks for ordering my part so fast for me and I picked it up the next day thanks
Aug 19th, 2021