SunTrust Bank

The drive through takes wayyyy too long. I sat for over 40 minutes. It’s is a really frustrating experience and not the first time it too this long. I am going to be changing banks soon.
May 25th, 2021

minutes of waiting to make a simple deposit.
Aug 5th, 2020

Today I tried to go through the drive through to deposit money into my account. I arrived at 4:15pm and was behind only two cars. Fast forward an hour later and i'm still waiting behind the last car waiting to be served. A Jeep that arrives just after 5pm pulls into the right lane and gets served despite not being in line before 5. So I decide to pull into the right lane since the car in front of me was being served for about 30-45 mins at that point. I was greeted by a lady named Serena, she told me they've been closed for 15 minutes. I then explained that I had been in line for an hour(which she didn't believe). I also noted that the other car she just helped showed up after 5 and she still assisted them. I could tell from her tone she felt her time was more important then mine. She had nothing to say about the hour I just waited for only two customers in front of me to be served.
Jul 7th, 2020

The world did not ask for this pandemic, so every one need to relax and have some patience.
Jul 3rd, 2020

May 24th, 2020