Ace-Acme Septic Tank Services Inc

Folks came right out. although they sent the new guy that barley knew what he was doing . I guess you got to learn somehow
Sep 12th, 2021

They came to pump my septic system and that first interaction was good and the tech was explaining the system and it's functions. He expressed some concern with the draining aspect of our system and requested a tech to come try to scope our system to make sure all was good and would be a complimentary service. The second tech came out to do the scope and began to dig down to the drainfield pipe but was unable to to due to some roots. He gave up and said we should be receiving a call or email to follow up on his discoveries and our next plan of action. We heard nothing from anyone and started digging to expose the area they needed to do said scope. Once WE reached out to them to schedule a tech again we were told that a service fee of $297.00 would have to be charged for someone to come and scope the system despite being told it would be complimentary. We still agreed to a fee and had an appointment between 2 and 4 and on that day we did not hear one word from them. After it hit past 4:30 we called into dispatch to get an ETA and was told if would be an additional hour or more before he could leave the job. Being understanding that stuff happens we rescheduled, we set another time slot for the following week between 2 and 4 again. 3:30 rolls around and just in case I again reached out to them for an ETA but they were unable to get ahold of the tech and would call me back. By 3:50 the dispatch called me back and informed me that it would still be an additional hour before the job site was left again. Again I had to reach out to them as they are apparently unable to notify people when they are running hours behind.
Jul 20th, 2021

Did a good job on pumping but took a few extra days on the report, delayed real estate transaction. Might use them for pumping in the future.
Jun 10th, 2021

I hired them less then a year ago to do routine septic pumping. Now that the weather is starting to turn and I'm spending more time outside I have been noticing a lot of drain flies on the side of my house, very unusual. Examining our septic I noticed 2 of our riser cap lids were not installed correctly. The technician stripped out 2 of the 4 screws on each cap needed to fully install them. Instead of replacing them they just left it. So basically there was never a good seal which can allow for things to escape in and out. When I called them to have someone come out they were going to charge me another 295 to just have someone come out here.
Jun 6th, 2021

They are reasonable and offer quick service. They now there stuff. I’ve used them for about 20 years and will continue to do so.
May 27th, 2021