Marie Durflinger

Your office manager Diane is extremely hostile and rude with patients that are minorities. She has no patients with people and always looks like she hates her job. Dr. Marie Duflinger please address this situation or lose patients!!! Im not a patient but was waiting for a friend who had a procedure done. Diane's behavior is extremely unprofessional and arrogant !!!!!!
Feb 28th, 2020

I've been a patient of Dr. Marie Durflinger for almost 20 years. My oral health was neglected all my life until I was referred to Dr. Durflinger. Over the years I've had extensive dental work done (crowns, root canals, extractions and even a bridge) and even if I needed to be referred out to a specialist - every part Dr. played in it was excellent. During my early years I couldn't eat an apple or corn on the cob...now, I have no restrictions. The office staff have ALWAYS been highly professional and polite. The hygienist and dental assistants all have fantastic chair side manners and Dr. is the nicest/sweetest person. Customer Service at all levels is their top priority. Thanks Auburn Family Dental for all the years of wonderful service and care. I can't imagine where I'd be without you.
Mar 15th, 2019

I have been going to AFD for the past 7 years and have always have a great experience (as great as going to the dentist can get)!
Sep 29th, 2018

I moved here three years ago from my hometown in Washington a couple hours north of Auburn. I have been neglecting my teeth for about seven years and a car accident prompted me to get into the dentist and get them fixed. I just have to say I love this dentist Dr. Marie is a wonderful gal, she does the best work I’ve ever seen and takes extra steps to ensure patients comfort and satisfaction. Very welcoming dentist office and staff.
Sep 7th, 2018

I've been a long time patient of Dr. Durflinger (10+ years), and it saddens me even to have to write this. But I cannot express the magnitude of my frustration and utter dismay of how I've been treated over the last two years. On Dr. Durflinger's recommendation, I had three crowns done in 2017. From day one, I had extreme cold sensitivity and an overall feeling of it not feeling right. It was so unbearable, so I had her check them out and found out there was a gap, and the crowns were not seated correctly. So she offered to redo all three crowns (even offered for a free mouthguard which I never received). Let me remind you, crowns take three appointments for impression, temporary crown, seating new crown, and bite adjustments. In addition to a three week wait while the lab makes your crown. Please do the math on this process for three crowns, done twice. I've spent days, and week after week in that office! Fast forward to 2019, I still have sensitivity issues even after the three crowns redone which I've brought up numerous times during my quarterly cleanings, and spent even more money on her recommendations to do fluoride treatments twice, and it hasn't resolved my sensitivity. The straw that broke the camels back was two months ago I was eating lunch, and one of my crowns cracked. I was livid, all I pictured was having to redo another crown for the THIRD TIME and waiting three weeks with three separate appointments. I told myself I would NEVER come back to this office! I found a great dental office 5 minutes away that did same day crowns. They took 3D images of my tooth, and I was in and out within an hour! What blew me away was my sensitivity on that specific tooth went away instantaneously! I went back to Dr. Durflinger to explain what happened and her reasoning on why my sensitivity went away was because "he did not preserve as much of the original tooth." Wait, so what you're telling me is that I've been suffering for the last two years and if I never replaced the cracked tooth; I would have to live with this sensitivity for the REST OF MY LIFE!!!?? I have been telling you for two years about my sensitivity. Why would you make me suffer tooth pain with three teeth, and not even bring up this option? The only time you bring it up was when another dentist fixed what never should have been a problem, to begin with. After an hour meeting, Dr. Durflinger only offered to redo my crowns again. She did not provide any concessions on the thousands of dollars that I've spent for something that I've never been happy about. She did not offer any accommodations for all the time that I've spent going back and forth to the office. I spent thousands of dollars and an additional $900 out of my pocket to get the cracked tooth fixed. I'm sorry, but you proved that you value money over patient care and satisfaction. Go ahead and pocket my $2500, you lost a lifetime patient. Including my family and friends, and I hope anyone else who is reading this will think twice. I encourage anyone who has questions, search on yelp.
Feb 7th, 2019