Heartland Toyota

Bought my Prius Prime from this dealership. I took it there for maintenance one day and they lost the key to the locking lug nuts. The wheels are Toyota, and the lug nuts are also Toyota, specifically Prius Plus branded and listed in Toyotas catalog as the lug nuts to install for those wheels. The key was never found, and for some reason the dealership replaced the locking nuts with something they had on hand that does not match the color of the wheels or the other four lug nuts, smoked chrome. I expect to get my car back with the exact same accessories as I took it there with, this is completely unacceptable. Heartland has ignored every single request I have made for them to make this right. I will always take pleasure now in trashing them in reviews each time I look at my wheels and remember how they ripped me off. Have a nice day cheapskates.
Apr 26th, 2022

Earlier this week I had to take my Camry in for unscheduled service to Heartland Toyota (the Camry would not start over the previous weekend) and met with service advisor Greg Hulse. He listened to my concerns and explained what to expect, including an accurate time estimate and carefully explained my repair options. Greg and the service technician both worked diligently to diagnose and solve the issue the same day despite only having a half day to do so (my appointment wasnt until 12:25 pm that day). Needless to say, I was very pleased with my experience (as well as past experiences) at this dealership and Mr Hulse in particular.
Apr 10th, 2022

Lily in the internet sales department is awesome. I have reached out to a bunch of dealers for a sienna and most just pass me off to a sales person after they get my name. She is actually taking the time to ask what I want and letting me how it works at their dealership. As someone in sales, I really appreciate it when Im the customer and receive the same level of care I provide my customers. Hire people who care and the results will follow. Even if it doesnt work out with a car, I still wanted to share my experience. Thanks Lily!
Apr 2nd, 2022

Don't trust their online prices or true car prices. When you show interest, they will say that the car which you saw is spoken for and give you other options which are marked up high with some random accessories. Very fraudulent way to attract interest and then jack up prices. Do buy from them only if you desperate to get a car. In another 6 months, inventory will be overflowing and you should ignore these dealerships. Also please don't fall for the higher google ratings. If you read the reviews, there are a lot of bad ratings by 'real' people.
Mar 29th, 2022

I had a sour taste for this dealership before due to delayed vehicle service but my opinion of this dealership has shifted monumentally due to the Service Manager - Matt Wright. Matt Wright did everything he could to get my pickup back within the same week. He and his team kept me in the loop every time there was an update, change, or decision point. I took my 2017 Tacoma (without an appointment) in for major repair (engine wire damage) on the week of Thanksgiving while also during the COVID-19 pandemic. The Heartland team members were kind, caring, and respectful. This service team has changed my mind about the dealership 180. I'll definitely recommend this dealership, team, and individual to any Toyota owner in the Kitsap area. Hit up Michael Waldo for some amazing sales and service!
Apr 18th, 2022