NW Plus Credit Union

Had my car loan with NW Plus since October 2020. This has been the most disorganized bank I have ever had the displeasure of working with. Once my car was paid off they continued to take out automatic payments even though the balance was $0. Apparently I had to fill out a form to stop those payments and wasnt made aware of that until another payment was processed. On top of that, they told me to expect my title in 3 weeks. 3 weeks had came and went so I called to be informed that it was never ordered. I cant wait to finally receive my title and be done with this bank. The gals have been nice enough but their policies are confusing and I dont believe their employees know them well enough to inform their customers. I feel like I have been on the phone with these people constantly and hear a different story from each person I talk to. If you can avoid working with this bank, I would.
Mar 22nd, 2023

Mar 17th, 2023

Jessica was so awesome took over a hour with my stupidity and resolved all my issues so thankful for her knowledge and advice
Mar 1st, 2023

We have banked with NW for over 40 years and we love it but...the new system upgrade is not as user friendly nor as informative. Difficult to maneuver and down often making you log in multiple times. Needs some work and better menu options.
Feb 20th, 2023

Have had giant problems with this bank for years. Theyre barely even linked up with any other credit unions.
Feb 15th, 2023