Gig Harbor Florist TM - Flowers By The Bay LLC

Jun 4th, 2021

Excellent, personable service and very speedy same day delivery the day before Mother's Day! Make sure to call the (253) number directly.
May 28th, 2021

Wow, what a horrible experience with this florist. I was so excited to send my parents flowers for their 60th anniversary. I called directly to place order. I specifically stated the occasion and what I was looking for. Flowers were delivered timely. However, when I walked in to my parents house and saw the bouquet I was EMBARRASSED and very disappointed. The flowers themselves were pretty but it looked like my 3 year old granddaughter stuffed them in a recycled Dollar Store vase, filled it water, plopped it on the counter and called it good. I sent an email to florist but 3 days later, no response. When I called to express my concerns about the quality of the arrangement, I was met with open hostility and a unapologetic owner. She stated the flowers are garden flowers not FTD and that is the way they do things and that I should have asked that question so I knew what kind of arrangement to expect. After a terse exchange and unable to reach a reasonable compromise, I stated I would be leaving reviews voicing my dissatisfaction with with my overall experience with this business, I was promptly hung up on. Needless to say, my family, extended family, friends and acquaintances will be told of this awful experience and to order flowers from anyone but GIG HARBOR FLORIST or FLOWERS BY THE BAY! By the way, your local grocery store florist arrangements are more professionally produced by people who take pride in the proper arrangement and look of a bouquet plus the cost is half as much as this florist. One star is far to many for any proprietor that will hang up on a customer they have fleeced for a Benjamin.
Apr 30th, 2021

The flowers were delivered 5 days late even when I received an email saying they were delivered on time. No one contacted me to tell me of the delay. I had to contact the business and ask about the order. Unfortunately, Valentine's Day was missed and I was not offered a refund. I would not recommend Gig Harbor Florist. A more customer-focused mindset would serve this business well.
Mar 28th, 2021

Well I must say my experience with this shop was very pleasant to say the least. I have used them twice during the past month. Once to send flowers to my mother in a Covid19 infested hospital, and Mary Ann made sure they were delivered, my mother and nurses loved them. Just recently I sent flowers to my wife that is currently in another country across the Pacific Ocean . The arrangement arrived without any difficulty, they are beautiful, my wife ecstatic. In both cases , this shop took the time to demonstrate an interest in my order and personalized it in a positive way . I will use this shop in the future without hesitation. This is the third time within a year I have used this wonderful shop, so wished to update my review . It was 5 stars before, and I must say it remains so. Another very pleasant experience.
Feb 28th, 2021