Harbor Kids Dental

Sara Vazquez _{on Google}

Mar 4th, 2024

I'm here with my teenage daughter. I am not pleased with the "training" going on. The assistant couldn't figure out the air/water syringe. I helped her. I have 22 years experience as a dental assistant.
She said she has no schooling but has her state registration.
My concerns are the cross contamination that I witnessed and intercepted AND the lack of supervision. I asked for her "trainer" to pleases be present and train. I am not opposed to people learning, everyone has to learn somewhere. BUT! To have someone with zero knowledge sent in to work on live children without supervision or active training is unacceptable

Frog Queen _{on Google}

Apr 8th, 2024

Dont take your kids here. This office is poorly run and staffed. There is a high turnover over of everyone - Ive stuck it out for 7 years. Mostly because its hard to find a place with state insurance. They cancel appointments last minute or just pretend the appointment wasnt on schedule despite the multiple text reminders confirming appointment. They are not equipped for kids with special needs & sensory issues. My child is autistic and has struggled every appointment because of how they run things. The receptionists arent very friendly, dental assistants are usually friendly, the dentists are most often short and judgmental. The wait times are often long after the appointment time. Waiting room is extremely small and the patient area is an open area with very little space.

Olivia Cutler _{on Google}

Feb 1st, 2024

Terrible experience. Called to schedule an appointment for my toddlers first visit. They asked for my insurance info which I gave to them. They scheduled her about a month out, all of this leading up to the appointment was great.
Fast forward to the date of the appointment. The receptionist had some issues because their normal receptionist was sick or somethingokay? No back up receptionist incase of something like this?
I found that odd but we eventually got it figured out. We then waited in their extremely small waiting room with about 4 other families. It was so packed people were waiting outside in the cold. Our appointment ran 30 mins past the initial time slot allotted. This wouldnt be a big deal if I wasnt trying to wrangle a cranky toddler in a full room of people. Eventually we got called back to the exam space not a room, not even a closed off area, just a wide open space. Again I found it difficult to try and keep my toddler busy while waiting another 20 minutes for the dentist to come over. Her assistant did an initial work up and asked us if we had concerns etc, and she was very sweet and friendly. FINALLY dentist arrived and no joke took a 3 second peak inside my daughters mouth , said everything looked good and sent us in our marry way. Not going to lie I was quite irritated after waiting all that time. It was an exhausting experience. I think my absolute favorite part to top off the whole experience was when I was then charged $250+ dollars because the doc didnt accept our insurance. WHY DID THEY SCHEDULE US WITH A DOC THAT DIDNT ACCEPT OUR INSURANCE. LIKE LITERALLY WHY DID SHE EVEN BOTHER TO GET OUR INFO BEFORE SCHEDULING IF SHE WASNT GOING TO USE IT TO SCHEDULE US WITH LITERALLY ANY OF THE OTHER DOCS IN THE BUILDING THAT ACCEPTED IT.
Okay at that point we were pretty angry about it but accepted that we should have done our due diligence and verified the dentist took our insurance. We decided to give them a second chance and scheduled her next visit about 6 months out. Only for them to text me and tell me that they no longer did cleanings in Thursdays. THIS PLACE DOESNT KNOW HOW TO RUN A BUSINESS. Just out of the blue they decide not to do cleanings anymore even though they have tons of patients with scheduled visits on those days. Like WHAT? Idk I wont be coming back here. Smiles 4 kids here we come.

Shaina _{on Google}

Jan 30th, 2024

If I could give no stars I would. I just left this office and my son teeth aren't clean. I am an expanded function dental assistant so I know what clean teeth look like. I've worked in pediatric and general dentistry offices so I'm no fool, and I understand dental lingo. After discovering that my son teeth weren't clean (because I always check before I leave) I went back into the office. I talked to the young lady at the front, and the dental assistant happen to be walking by who supposedly cleaned my son teeth was totally and utterly clueless about my questions. (poor thing I actually felt bad for her) She told me she was not comfortable with scaling my sons teeth, and that she only polished his teeth. I said ok I understand that. Then I asked if the dentist did an exam she said yes and then I asked why didn't he scale? She said she didn't know why.
As a assistant I know enough to know that after cleaning the dentist comes in to check the cleaning and the health of the teeth. He or she should also be checking to make sure the teeth ARE actually clean and if not remove whatever is left behind, at the very least in this case it wasn't touched at all so he should have removed it all. Coronal polishing only does but so much. It's the dental tools that actually remove hard calculus. No prophy or toothbrush is going to remove that kind of buildup.
I asked the receptionist for the doc name and she handed me his card because at that moment the dental assistant told me all I needed to know. THERE ARE NO EXCUSES PERIOD!! This office is doing unethical practices and today I experienced dental negligence. Leaving visible calculus on anybody teeth is detrimental to their dental health. As dental health providers it is our job to educate the community about dental health not take advantage of them. If you're not up to the task or uncomfortable with doing it the correct way don't do it at all or go back to school and get further education to become the best at what you do but do it ethically and with pride. I will be reporting this today. That's a promise.

Jessica Schwandt _{on Google}

Oct 24th, 2023

I have had nothing but issues with this place. They scheduled appointments but are usually running 30 mins to a hour late. They don't do well with kids with sensory issues. My son is on the higher spectrum of autism and gets over whelmed easily. They basically squeeze all the kids in 1 little room and have no remorse for kids who get overwhelmed. A quiet room for patients with disorders should be highly considered. Also when putting patients with disorders under general anthesisia they should schedule first thing in the morning. How am I suppose to tell a child with autism he can't have a drink after not having one for already 8 hours. I know pediatric dentist are hard to find at least decent one but please just make it a lil easier for the kiddos with disorders. Makes it easier on us parents.