The Good Life Massage

Donald is great. He listens to your every need, and delivers. I feel awesome when I leave. Highly recommend him. For a great massage.
May 2nd, 2022

If you have/ want your massages to be covered by insurance DO NOT COME HERE! The reason Im rating so low is because of the management at Good Life Massage. I have nothing bad to say about the massage therapists. When I originally set my appointments, I made sure to ask if they took my insurance, which they reassured me that I would be booked with a therapist who was in-network for Regence. I received 3 massages by Sam (which were all great) before I received the bill from insurance that said I would have to pay more than my copay (which is what I have always paid for massages) because Sam was not an in-network provider. Thinking this was some big misunderstanding, I called the front desk at Good Life who reported that Sam is currently listed as an in-network provider and the front desk directed me to email the Good Life Massage administrator/ manager Teresa Araucto. The response I received from Teresa was we are working with Regence to get all of our therapists as IN NETWORK. This is absolutely inappropriate. I was flat out lied to about what service I would receive and now I have a significantly larger bill than if I had seen a provider that was in-network. I would have never agreed to go to Good Life Massage had I known they did not have ACTIVE therapists who were covered by my insurance. I reached out to the Good Life Massage owner Amy Gunn to report this inappropriate behavior and demand reimbursement. Her first response was that I am misunderstanding what my insurance covers (despite having the same insurance for 10 years) and that I would have owed them MORE if I had actually seen a provider that was in-network. After explaining to her my benefits (again) and attaching my plan coverages and demanding to be reimbursed for the amount I should have been charged, I have yet to receive a response back. I have filed a complaint with my insurance to note that this company lies about their in-network providers. I wanted to pass along my terrible experience to save another soul from a large, unplanned bill like I am now facing.
Apr 25th, 2022

Amazing team. Live the serenity. Very informativive regarding package options .
Apr 15th, 2022

Nice people! Excellent product. Clean environment.
Mar 6th, 2022

JoAnn Ly's ashiatsu is probably the best massage of my entire life. If I had to move up to Bellingham you better believe I'd be driving to Renton once a month for one of her massages. Incredible
Jan 31st, 2022