BMW Seattle Service Center

Apr 8th, 2024

The worst service ever. Poor communication & return phone call. We spend so much money on this car and we cant even go to BMW dealership and get the service we need. Go to Lynnwood location it was mind blowing how excellent their customer service and the service department. Long drive to go to Lynnwood but all worth it. I would give this location 0 if the options were available.
Mar 23rd, 2024

Mar 22nd, 2024

Lack of communication. Overpriced. Just do yourself a favor and get your car looked at somewhere else
Mar 15th, 2024

TLDR - Would not go back or refer anyone I know. Can't be trusted to do the small stuff then can you trust them to do anything? Came in to get advised on a new tire and/or wheel after hitting a pothole on the freeway. SA advised to replace tire (there was a small bubble) and would advise on wheel condition while balancing the new tire. Wheel ends up damaged (photos below) before they even take the tire off. Footage from my dashcam is erased while in their check-in area. SA doesn't offer any explanation but offers $200 off (cost of a wheel refinish) of a new wheel. ------- The only reasons I end up here are because it's close to the light rail and I want a dealership quote for the tort claim I'm sending to WADOT. Make an early (7am) appointment for drop off. SA quickly tells me I'm not due for any service until Oct, where they'd assess the 30k mile service. I tell him about the wheel and we go and look at it. (I'm pretty sure he just wants to get me out the door) He advises to replace the tire at least - there's a small bubble. I ask about the wheel - and he says they'll take a look at how badly it's bent once they get the new tire on. I ask for videos/photos of the underbody in case anything else got damaged from the impact. He lets me know the tire isn't in stock at the service center, they'll be getting it later that afternoon. He quotes me a little high for the tire ($400, ended up being $300), but I'm okay with the markup to get a receipt and photos. I leave for my train and get a video from the tech about a 2.5 hours later (10AMish). The tech got the car on the lift and records a video of the underbody as well as the wheel with the old tire. I see chipping damage in the video (screenshot below) - meaning the damage happens before the old tire even comes off. I wait all afternoon for the call to come back in but don't hear back and decide to call them at 5pm (1hr before they close at 6). No update from the person that answers the phone but the SA ends up calling me about 20mins later and I get there right before closing. I see the damage (photo below) as well as what looks like touch up paint that's orange peeling right next to some of the damage (7oclock on the wheel). I go in to pay for the tire change and have to get the SA to come outside to look at the wheel. He checks it out for 10 seconds and offers me $200 off a new wheel. Says to drive it around for the weekend and see what I think, no explanation on how this happened. I get in, replug my dashcam in (I get it, no one likes to be recorded) for the drive home. Later I figure out all the morning footage (my drive into the dealership up until ~8AM) is deleted. First video is the car in the service check-in area. This makes me think something happened in the check-in area to damage the wheels and someone went to clear the evidence on the dash cam.
Apr 7th, 2024