Rockin'shots Espresso

Apr 15th, 2016

Nov 6th, 2015

Hands down - the worst customer service that I've ever experienced from a coffee shop. A friend had purchased me a drink but put cream and sugar in the coffee which I didn't want, so I walked across the road (I work at Spectrum across the street) and asked if I could replace the Americano. I hadn't drank from the cup, and I didn't want to keep the drink. Short answer: "no." I was a little taken aback at such abruptness - but she said she'd have to charge me for another drink cause they don't "Give coffee away - that's not how business works." Thank you for explaining to me how business works, woman at Rockin'shots Expresso. You do have some fundamentals down, though considering your customer base and what kind of service you have are also immensely important. I let her know that I didn't want to keep the old coffee, I just wanted to replace it. I also threw in the tidbit about my friend who had just tipped her 3 bucks... "Well, it's not my fault and I can't just give out free coffee" Got it. I can tell this isn't going anywhere. I walked away, but will definitely make sure that the 120 people working at Spectrum know that you are clueless.
Aug 19th, 2015