Stout Roofing LLC

There were problems with our 21 year old shake roof. I was referred to Stout Roofing by a neighbor, and called them in late afternoon on a Thursday. By Monday roof materials were delivered, and they started work. It was a big job on a large tri-level roof. It wasnt only the comp material I changed to, but a complete plywood underlay needed to be installed 1st. They were finished in 2-1/2 days, for a much lower price than competitors. The roof is beautiful. Amanda in the office and Jake, the owner, are wonderful to work with. Outstanding communication. Stout Roofing is obviously highly recommended. You cant go wrong by hiring them. Gayle Brown Frisch Homeowner Services: Roof inspection, Roof installation
Oct 8th, 2023

Great company to work with. Called them on Thursday, had a new roof the following Monday. Highly recommend. Service: Roof installation
Jun 5th, 2023

We hired Stout Roofing for a new roof install in 2014. For 9 years didn't have any major issues but few days ago a large section of roof shingles on one side of the roof detached and fell down our roof with some shingles hitting the ground and most still perched on my roof. When the roof was completed in June 2014, Stout had provided a 20 year warranty on the roof and my experience the last few days trying to reach out to them has been a very undesirable experience. Some details: 1. I called the office on 6/5 Monday, 6/6 Tuesday and again today 6/7/23 and talked to a person on the phone each time. Explained my issues each day that I am an existing customer that is calling due to an issue with a roof still under warranty and wanted someone on the team to call me back to schedule an appointment. Each call I had to provide my contact info including name/email/phone number etc. (repetitive to collect each time but not big deal). 2. I also emailed the owner Jake without any response 2 times during this period on 6/5 and 6/6 (I tried 2 different emails since the last I communicated with him was in 2014). Back in 2014 had no problems communicating with Jake. 3. My expectation is that when a business hands out a 20 year warranty and say that they stand behind their work they should get back to a customer that is having an actual issue (within the warranty period) as soon as they can. Most contractors/companies I've dealt with either help setup an appointment when I call them on the spot or get back to me no later than 24-48 hours from my original call (not counting weekend time). I am writing this review right now on 6/7 Wednesday evening after I've had no response from them since I initiated contact on 6/5 Monday around 1 pm (at least 2 full business days) and called them back the next 2 days to check-in (6/6 and 6/7). I have seen several positive reviews online regarding Stout roofing's work and I also did not have any complaints with their original service/installation (by the way their original communication with me when they were bidding for the job and during the job was excellent). It's the complete lack of follow-up to an existing customer that is having an issue that has me very disappointed. Since I can't get someone from Stout roofing to call me back or answer my email, I am leaving this review as another way to point out to them that an existing customer is having an issue. I understand that things can happen in 9 years but at the very least they can: 1. Contact me and help me setup an appointment 2. Come by the house for an evaluation 3. Consult me on next steps of getting the issue addressed. I consider the first step above pretty basic stuff for a reputable company. Why handout a 20 year warranty if the company is not willing to engage their customer after 9 years? Service: Roof installation
May 18th, 2023

Reliable, honest, and efficient. This company gave us a fair price and a quick estimate without trying to charge us for things that we dont need done. Highly recommend.
Apr 6th, 2023

Stout roofing has been my reliable roofing company for the past 15 years. I am a property manager for single family homes and replace at least one roof a year and sometimes more! Jake and Amanda have been a pleasure to work with. Stout roofing prices are comparable to other companies, the communication for the project timeline is excellent. Jake has repaired many roofs without trying to sell me on a new roof if it was not needed. I trust them completely. Services: Roof repair, Roof installation, Roof damage repair
Nov 15th, 2022