United Bank

We have always had a wonderful experience each time we go in or use the drive thru.
May 20th, 2023

United bank is A JOKE! Weve been with them 10 years, we have a decent savings account and checking account with them in the middle of May we had 13 $25 charges on Xbox and they disputed it and we got the money back the next day. On 5/29 We had breakfast at bob evens in MARTINSBURG Bought Vape Juice in INWOOD 2 hours later our card was used for gas in NYC for 85.00 45 minutes later was used in AZ for Walmart. Com for 14.00 On MY Card The fraud department called me that Saturday about the charges in New York and I told them that it was not me and they shut off my card and told me that I had to call the local bank Tuesday because it was a holiday weekend . . Friday iwas called and informed that they They are refusing to deem it as fraud because apparently my chip was used for the gas - LIKE HOW did I get to NYC in 2 hours!?! And then Az!? I have called every branch in the area I have called the customer service number and the fraud department and all they keep saying is my chip was used. I told every single one of them that its literally impossible if they look at the rest of the charges on my account from that day they were all in Martinsburg and they are not returning the money
Oct 25th, 2021

May 11th, 2021

Apr 29th, 2021

Rob was very courteous. Even though the lobby was closed, he came out to my vehicle in the rain several times to help my sister with an issue opening her account. Best customer service! I refuse to bank anywhere else!
Nov 2nd, 2020