Waterloo, IA Hotels & Lodging

They needed to have non slip in the bathroom so people can't fall and I think you needed to tell customer that they needed to request housekeeping

Evening clerk and night clerk did not provide good service. The morning shift lady was much better. Had multiple issues with keys no longer working to our room. Digital k ... more

Terrible hotel very rude & disrespectful staff. The moment we walked in room our door handle came right off and the smoke detector was broke on the table they actually as ... more

Rooms were very nice the lady at the front desk was exceptionally nice all in all it was a good experience but do not go to that Burger King across the street it's terrib ... more

Beds were comfortable. Rooms were clean. Breakfast was amazing! Now I can say I stayed at a holiday in express.

My car was flooded due to torrential rain/couldnt park where I should have been able to as a guest. Needless to say, my engine blew. They didnt care, I was in too much of ... more

Staff at the desk were nice. Breakfast was better than expected. Dirty beds, some lights in room didn't turn on and one flickered. Really stuffy bad air. Mini fridge also ... more

Where do I start? Personally stay somewhere else. I sat at checkin for roughly 5 minutes before someone even showed up to check me in even after I used the phone like it ... more

The room was outdated but clean. Hallway was filthy and smelled like cigarettes and pot. Really noisy

Rooms very comfortable and clean, service was great. Of course, love the free breakfast!

I think of this as my home casino away from my home casino ( Maricopa AZ ) also Harrah's.

I camp here every year with my family and always have a great experience

Very cool hotel. Thin walls. Would stay again.

The entire hotel ran out of toilet paper! Toilet paper!!! I’m not making this up. The management for this place is beyond horrible. It’s a disgrace to the choice ho ... more

Nice quiet clean room. Pet friendly. Hotel was packed and I didn't hear any noise at night.

Looking for a relaxing getaway from everyday life? This is the place amazing home with even better breakfast every morning. The room was amazing. We spent 4 days at the m ... more

Wonderful stay last night!! I loved the great selection of vending machine sandwiches and snacks for late night arrivals - what a nice personal touch. Room was clean and ... more

Clean rooms and very comfortable. Staff was helpful. Parking was easier than expected at affiliate garage, which is connected by a sky walk. Excellent staff and drinks at ... more

Just visited to mow yard

She always makes us feel welcome.

Do not book with them they have bed bugs, its a really foul smell when you come in, I came from out of town and when I told the employee about the bed bugs she was too ti ... more

Hotel newly renovated rooms are fantastic with friendly service and hot food the best customer service with Shelby and quenn I will NOT stay anywhere else when I am in to ... more

Theyre currently remodeling then Im sure itll be 5 star, definitely enjoy the service. Quenn is beyond helpful, and eager to make sure we are all comfortable and sleeping ... more

Very nice and tidy up kept place. Theresa is such a nice young lady definitely keep her around! Rooms: Rooms are nice and clean as they should be Now Nearby activities: T ... more

It is a wonderful place that really makes a difference in the lives of others. The people here are kind and generous and a real light for those in need.

Very confusing to find rooms, didn't seem particularly clean either.

Closed... Made reservation drive all night and see a sign sorry closed.... Not happy with Priceline.

The guy that owns it is chill...but they could put some money into place Rooms: Bed is beat to hell so is chair needs a lil TLC

I'll explain the 5stars. The hospitality here is great, Nancy the receptionist is just so sweet and she's new here. I felt like she's a pro by many years. She's got excel ... more

I stayed at this hotel for 10 days when I got off the grayhound bus station from St. Louis

Nice peoople but run down

under new ownership so hopefully the place looks better soon. i doubt it will get safer or more secure, though.