Neighbors Federal Credit Union

The best service Overall in all areas.!
Oct 5th, 2023

Austin was grest and helped so fast So Happy!
Sep 23rd, 2023

I no longer want to be a member with this bank/credit union anymore after almost 10 years. I have reached out to District Manager Erika Bachand at perkins both by email and phone, no response. I spoke with a manager by phone at the same location and they never followed back up. I have spent hours on the phone with cardholder services and the contact center. Angela Mims never called back like the representative stated. I have had such a horrible experience with neighbors dispute process. Although I fully comprehend the process can take up to 60 days, it shouldn't take a month to send a letter to the entity to request funds. And the request are not guaranteed. Also, went to Howell Branch Friday because I have been speaking with personnel on the phone. No help. As of today 9/27/2023 a letter still has not been sent to an entity. The letters should be generic because they did not request a great deal of information from me anyway. Will be a month next week. Each person is a robot reading the same info that it takes 60 days to request my own funds back. Definitely removing all money from the accounts
Sep 17th, 2023

Austin was great!!! He is very knowledgeable and gave great insight on making an important financial decision. Thanks a million.
Sep 10th, 2023

We had the worst experience with Erika Bachand. She was supposed to assist us with the accounts with our loved one that just passed away. She had no compassion and treated us like we were beneath her. We are african Americans and look to have the same assistance as anyone else. When we let Erika know how we felt in regards of the compassion she lacked. She said I'm sorry you feel that way. No apology, nothing. This by far the worst experience in life I've ever had. She should not be in her position even with the experience. She needs training
Sep 7th, 2023