Michigan Gas Logs Supplier

Had a new fireplace installed and coincidentally had water damage to my ceiling along my chimney shortly after installation. I have yet to confirm whether it was from the ... more

Had a part for my pellet stove just happened to be I didn't need it after all it was the conversation blower that was bad

Just had our fire place redone, by them. Joe their installer did an amazing job, and Derek in the store helped us pick the look we were looking for. I added a couple pict ... more

Awesome job!

We called them for our chimney chase cover replacement for dealing with a leakage. We also decided to avail their service to sweep our fireplace and they sent Troy, their ... more

The person who helped me and another customer was great to work with. She had 26 years experience and was very patient with me and the other customer as we tried to descr ... more

HAD KEN THE SERVICE TECH OUT THE OTHER NIGHT AND HE HAD MY FIREPLACE UP AND RUNNING IN APPROX. 15 MINUTES...CLEAN, PROFESSIONAL, KNOWLEDGEABLE, TIMELY AND FRIENDLY..

I had a brick fireplace front and hearth that was removed by Shores. It was potentially a messy and tough job. However, the men from shores came in and did a fine job! ... more

I wasn't sure if I needed to replace my fireplace, but Ken assured me "all was well". He was patient and knowledgeable, and he explained how some of the features worked. ... more

Well educated and positive attitudes from all employees

You can rely on Smokestack Sweep for friendly, fast, knowledgeable service! Zach is very knowledgeable and professional about what we needed for our chimney cleaning. I w ... more

I recently had the pleasure of purchasing hot tub thru Glenn's Fireplace and Spa, and I must say, I am thoroughly impressed. From start to finish, the entire experience w ... more

Great service

Yeah not advised might as well let your family freeze for all they care Id give 0 if I could kid sounded non empathetic and rude.

I called Dr. Sweep because the mortar between my bricks was cracking in several places. The technician was out quickly and did an amazing job. Little did I know that the ... more

Christie was so easy to work with in picking out the right fireplace for our home. The installers were quick, clean and efficient. Weve used them in the past in purchasin ... more

HORRIBLE experience... they came out, took my $$$ for a deposit on parts... never called (was supposed to be 4-5 days). I called 2 weeks later, scheduled appt... THEY NEV ... more

Just another unhappy customer regarding Shores service. My Fireplace insert had issues on day one which we eventually lived with. I made a service call back in August 2 ... more

Great paint store, they really know paint.

Expensive considering that prices don't include installation. Staff had minimal knowledge of products and availability of products. Nice showroom.

these people were excellent. came on time... installed perfectly , explained how to operate the fireplace.. excellent attitude and work at a fair price.. Highly recommen ... more

Very helpful. Thanks

Avoid, not worth the headache. Didn't show up at all with no call either. Rescheduled twice and when they finally did do the job they didn't even do it properly. Would ... more

Great place to shop. They have a great selection and very knowledgeable.

The service was exceptional! Joe the owner called me back the same day. He was very professional and courteous. He brought a drop cloth to make sure the floor didn’t ge ... more

Awesome staff , Vicky very helpful.

Nice guys, k owlegable

Glad that I read the reviews! Thanks to all the folks that took the time to write a review. Now I don't have to waste my time.

Like another reviewer we drove to the store on a Saturday morning, arriving at 11:00 AM . I had called the store earlier that day and their voicemail said that they are o ... more