Rochester, NY Credit Union

Very accommodating

At a time when great customer service is hard to find, Visions Credit Union is like a breath of fresh air. If you aren't banking with Visions you should be. The profess ... more

Great rates and services!

Very helpful staffs and best customer service.

I have been a member for 20 years. The communication here is lacking, if not non existent. Multiple times their site has been down, direct deposits not going through and ... more

I have had an overall exceptional experience with Family First Credit Union. I recently applied for a personal loan to help with some very unexpected and very costly car ... more

I was on a tight time crunch to get a loan, and my guy Edwin and the rest of the staff were very helpful with me and gave me fantastic service over the course of 2 days. ... more

My credit union! Wouldn't want any other

Poor Management of Parking lot poles. Many people accidentally hit them while parking. Be careful if your going first time.

Nice .veryhelpfull.

Today I was having trouble downloading payoff statements for our mortgage. I called and thank goodness Natalia picked up the phone. She had all the answers. She was patie ... more

Slowest ESL in Rochester

I have been a member of Greece Community Federal CU for over 10 years and have always found their customer service excellent. They are always willing to assist with any ... more

Have been a member for over 30 years! Only place I will ever do my banking,the staff is amazing,and is like my extended family.Cant say enough good words about this place ... more

Doesn't open on the weekend. At 601 Elmwood Ave.

Very clean & welcoming. Every single employee that I've worked with when banking is always extremely friendly, patient & willing to help with questions or needs that I m ... more

Loan for house work through them ;Havent had any issues yet but my god those store hours are horrendous. Enough to make me complain and write a poor review. I dont think ... more

Always great service.

Imagine the frustration of thinking the place is open just to get here and its closed. The phone number is Citibank. Update your information

Worse customer service

Every time I go to this FCU, I always get a smile and greeting. Which on a not so great day makes me smile. I

I came in this morning to open a savings account for my son. I was greeted at the door by a younger woman who informed me that because both me and my son did not have a f ... more

I work there a year ago look out for Frank Copenhagen he likes to fire people and make stuff up he is not fit for the position he's in look out new people and a lot of pe ... more