U-Haul Neighborhood Dealer

They are down to earth and very kind!!!
Mar 26th, 2024

I use this company all the time. It's the cheapest rate and I've never had a single problem. I have moved across several states with them .
Jan 4th, 2024

I have been trying to get this resolved, but since the owner clearly doesn't have the time to message me back I suppose that I will just post a review detailing my experience. I had a timeline where I needed to get everything completed by and that's why I scheduled to pick up the truck in the middle of the night it was close enough to just walk and grab it. So I picked it up at 3am, when I picked up the truck the check engine light was on and it immediately was difficult to start, I didn't think too much of it because the previous truck I had rented had low tire pressure and it went smooth no problems. So, I take the truck back to my apartment start loading it up come back to try and start it at 5am, doesn't start. I then call the roadside and let them know that the truck isn't starting. They call the roadside service and the guy was awesome came out and jumped the truck by this time it's about 8am or so and I had to load more and at this point I was suppose to return the truck at 9am there was absolutely no way since the truck wasn't starting I couldn't even take my first load to where it needed to go. So, I leave the truck running load more into it and then I went to grab gas came back and the truck wouldn't start again with the key, I thought this time it was the key because it wouldn't even work on the truck so I had to go all the way to gorgesville to get a new key for this truck! So that took about 2 hours away from our day and I at this point was over it . when I get back I try and get the key in and surprise again the truck would not start again! This time it wasn't the key it was the actual truck again, so I call wait about an hour. Then the first roadside cancels and they have to dispatch out another person, the roadside person that showed up was awesome but explained the battery was just dead since this is the third attempt. So he changes the battery. I have to stay at my location another night because where I needed to take my items to closed about 2 hours ago and now I'm just completely behind schedule. The guy with roadside explained that because of the issues I'd get the truck for 72 hours and that I shouldn't have to pay the difference. Awesome thats good with me because of this I lost out on time and had to spend extra money going back and forth in my car while the truck couldn't be used. So while that happened, the next morning the truck started perfectly fine but then it started raining and while driving the truck the windshield whipers stopped working making driving the truck completely dangerous. Finally I got done with the truck returned it and was just completely exhausted from all of the jump around and wasted time and energy while I was trying to move. It was already extremely stressful and exhausting but this ontop of it just made it worse. The owner matthew reached out to me and explained that I must have left the lights on causing the battery to die. That's absolutely absurd I've rented numerous vehicles and I've owned several vehicles I've never had this problem before. That wouldn't even make sense mostly because at check out time the check engine light was already on and I only left the truck unattended for about 2 hours to start with no way could I have killed a battery in two hours and then it continue to die not just once but twice? Yeah definitely rented out a faulty vehicle and caused me duress in this situation and then they had the audacity to blame me for their horrible service and faulty products. Absolutely asinine I will NEVER rent from this location ever ever again and if this is how UHAUL conducts business I will definitely find another company to rent a truck from because you don't give someone a broken product and fail to communicate with them, cause them time and money and THEN try and blame the situation on them. If the lights were left on it would have been very clear to see because it was dark outside for the most part it was raining the days that I was moving there is absolutely no way that I left any lights on.
Dec 1st, 2023

Nov 24th, 2023

Nov 20th, 2023