The Cachet Salon

UPDATE: The Salon owner Emily called and spoke with me on the phone and she was absolutely lovely. She offered to gave my come in and fix it or refund my entire service (I opted for the refund). Several days letter I received a hand written apology letter with my refund stapled. While I did not have a good hair experience from one of the employees, there the follow up after the fact was great. You can tell the owners really care about clients.Honestly this was my first and last time here. I called to book and said I wanted a color/cut/style and showed up to my appt confirmed with the stylist, Aliyah, I wanted blonde highlights/cut/style. First thing the girl was very unsocial and didnt make very much effort to converse (which is odd for a stylist and youre also there for 4 hours so its a bit awkward) but honestly I wouldve let that slide. She was physically really rough and ripped out lots of hair during the coloring process and when removing foils. After she finishes coloring she says she wants to rinse out half of my head since the first foils she put in were about done. Which I thought was weird and havent experienced at other salons but ok. So she rinses out half of my head (ripping out more hair) and then sends me back to the salon chair where my hair is dripping wet for half an hour while the rest of the foils finish coloring. During that time she also comes up and says she doesnt have time to do a cut or style because her next appointment is coming.. so my options are either 1) leave the salon with my hair soaking wet or 2) let the associate do a free blowout and I would need to book ANOTHER appointment to do a cut. So at this point Im pretty annoyed. I opt to let the associate do my blowout. When its finally done the finished product is really not what I asked for and she ended up giving me these ridiculously chunky 2008 Kate Gosselin highlights which I did NOT ask for (and were not at all similar to the picture I showed her.) I also asked for gray coverage around my temples which she did NOT do. Im very unhappy and it wasnt cheap either. I definitely would not return here nor recommend this place. Pictures below for reference (what I asked for and then the final product.)
Apr 9th, 2024

I went in to the salon with a reference picture and clearly communicated the hair cut that I was looking for. The stylist, before I could react, cut off much more hair than I was comfortable with. After telling me it was uneven she kept cutting more hair off. It will take months to regrow what she cut without checking in with me first. They only have Caucasian hairstylists so if you have any other hair texture, proceed with caution. Im filipino and she did not know how to work with mine. After a conversation with the manager they refunded me in full. I appreciate getting my money back but I cant say the same for my hair.
Mar 27th, 2024

Great place for a good haircut. Staff listens to client's wishes about their hair cut and care.
Mar 19th, 2024

Excellent- staff, trendiness, cleanliness. Professional and artistic!
Feb 24th, 2024

Took me six years to find a hairdresser after I moved here. I went to someone for over 30 years and love her She is a friend so it was very hard to find someone. I had heard that Jordan was very good, so I tried her. I have an appt on Wednesday, I'm going back to her. First time I'm returning to someone who cut my hair since 2015 when I moved here
Apr 13th, 2023