Tru by Hilton Mobile

Excellent service from everyone!!!!!
Apr 5th, 2024

We ended up staying here after our vehicle broke down on our way home from vacation. BEST decision ever!! The night staff and morning staff were amazingly helpful and friendly!! I cant say enough good things about the staff working on April 4-5, 2024!!! The lobby area was super clean and comfortable with lots of areas to sit, including egg chair swings, and loads of snacks and a pool table. The rooms were comfortable and clean. Since most of our bags were in our vehicle at the repair shop, I really appreciated the way that they provided the soaps, shampoos, and lotions. If Im ever in the area I will, without hesitation, stay here again!
Apr 4th, 2024

I made reservations online and needed some help once I completed them. I called the hotel and spoke with Ms. China. She was very helpful and polite. Upon checking in, she was also at the front desk. She remembered me from speaking with me on the phone. She was just as polite and friendly in person. Thank you for your excellent customer service. Also, the man who was doing the housekeeping in the lobby and breakfast bar was very polite as well. We held a conversation. Thank you all!!
Apr 4th, 2024

Clean and friendly staff
Apr 3rd, 2024

The hotel sent a email for a review but never followed up. The list of issues are, heater noisy even louder when on with a thermostat that didnt adjust heat, no comforter just sheet with thin see thru blanket, pillow flat as a pancake, no closet, only hot water at the bathroom sink and spout needed tightening, mold in shower. I asked for clean towels at the from desk saw the radio call to housekeeping who was in the hallway who never showed up. The next day I inquired about the no show of towels with the front desk who said they ran out yesterday but should have some today, I respond unfortunately my reservation ended today. The hotel corporate office contact me to issue a complimentary one night stay for the inconvenience.
Mar 21st, 2024