Hilton Garden Inn Mobile West I-65/Airport Blvd.

This is a nice Hilton Garden Inn. The location is a good place, even if a little difficult to get in and out of due to road configuration. The furniture in the room is in good shape. The mattress was soft compared to what I prefer, but was fine. All staff that I interacted with were friendly and helpful. Restaurant service was very good, food was only fair, but not bad.
Apr 10th, 2024

I had an incredible experience at this hotel! From the moment I walked in, I was greeted with warmth and hospitality. The staff went out of their way to make sure my stay was perfect. The room was spacious, and spotless, offering a peaceful haven after a busy day. The amenities were exceptional, particularly the indulgent spa and well-equipped fitness center. The hotel's central location made exploring the city a breeze. I highly recommend this hotel to anyone seeking a memorable and delightful stay. I can't wait to return!
Apr 5th, 2024

Rooms are very outdated. Bathroom had a leaking toilet, maintenance did a temp fix so we had towels all around the toilet. Hotel was at 100% capacity so they couldn't move us. Kind of put a damper on the stay. Kitchen food wasn't very good, plus they ran out of a lot of things due to high clientele. I would normally rate it lower however you could easily see staff was doing their best to accommodate everyone. Hotel is at good location, which is a plus.
Apr 5th, 2024

We booked three weeks in advance for a two queen bed room. When we got there to check in the front desk manager deashia was in the back room on her phone. I had to call the hotel to even get her to come out. Then she proceeds to tell me they over sold and there are not two bed rooms available. She said there was nothing she could do and she got there at 3 and it wasnt her fault. This is all at 930pm, so feeling stuck we say okay give us the king one bed room. We get upstairs and its disgusting, the tv is on, it smells like smoke and obviously just looking at our situation (2 adults and one child) there was no way we could stay there. So we go down stairs to check out and the amount of attitude this manager gave was abhorrent. Deashia you are an absolute disgrace to the position you hold and the job you currently have. HILTON FIX THIS HOTEL, THIS SHOULD IN NO WAY BE ALLOWED TO BEAR THE NAME HILTON IF THIS IS THE SERVICE YOU PROVIDE.
Mar 25th, 2024

We stayed here because they are supposedly pet friendly. We took our dogs with us most of the day, but decided to give them a break from being in the vehicle. We came back to check on them and to take them out. I took Max our minnie poodle out for a walk. He freaked out when we went to the hallway. I didn't think much of it. But later in the evening, he freaked out again. I stepped out in the hall to find a bunch of thumb tacks on the floor. Some one had dumped them just in front of our hotel door. I guess hoping the dogs would walk through them. I don't see why some one wouldn't notify the front desk if they were barking. The front desk has our cell number. We would have come back immediately. This tells me someone has been hitting the door or something being mean to the dogs. We did talk to the front desk and got no help. She wouldn't even look at the camera footage. There are cameras it the hallway. WE WILL NOT STAY IN ANOTHER HILTON AGAIN !!!!!!!!! I know pets are not everyone's thing, but those of us who have them, think of our pets as our children. So don't be cruel.
Mar 22nd, 2024