Home2 Suites by Hilton Tucson Airport

Great breakfast, helpful front desk, pool was cold but had folks grilling at outside kitchen
Mar 20th, 2024

Mar 3rd, 2024

The rooms were ok. Didn't seem overly clean and had a funny smell. What the room didnt have, the employees did! Sabrina was so welcoming and friendly that it made up for the very average room. Rooms: Could have been cleaner
Feb 28th, 2024

Didnt get much of a greeting when checking in just the basic hello what I needed and was just charged and given my key cards. House keeping came super early on day of check out I believe around 8am which I get then want to get things done but I think that was a bit to early. Didnt know about any breakfast times or little things as such. Other than that our say was okay. Rooms: The room was okay not bad what I expected. Safety: This location wasnt too bad not a lot of foot traffic like over areas. Vehicle was safe and lighted all night.
Feb 27th, 2024

QUESTION FOT GENERAL MANAGER JUANITA: IS IT HOTEL POLICY FOR STAFF MEMBERS TO PROFILE AND SINGLE OUT PAYING GUESTS AND HARASS THEM FOR IDENTIFICATION AND THEN THREATEN TO CALL THE POLICE? Changing my sterling review following a very ugly encounter with staff member Ruben on my 9th and final day here. I've never been so embarrased like this in my life. I'm a proud diamond member and travel about 200 days a year and Hilton employees are some of the best in the business. However, Ruben is the one in a million employee who stains the Hilton brand name. He has the swagger of a mall cop with nothing to do but harass paying guests. He has no business being in the hospitality industry and I have contacted the upper echelon of Hilton management to make ensure other paying guests are not bullied by this employees tactics. I am sure this is not his first time but I do hope Hilton management makes it his last time. No one deserves this type of treatment. Here is what happened: I returned to the hotel at 945am to get breakfast. after starting my day at 5am. I set my backpack, secondary bag, and rolling case by a table, grabbed some oatmeal, and then was immediately accosted by Ruben who wanted to see my ID and room number. I asked if he is asking everyone who is in the breakfast area for their ID and he said he was asking me because I had luggage. His convoluted reasoning is that I had luggage and therefore must be treated with suspicion as I might be stealing their oatmeal. He then insisted I provide my ID or else he would call the police. My question to the owner is: Who in their right mind drives to this part of town, grabs all their luggage out of their vehicle, and proceeds to sneak into the lobby all so they can get a free bowl of oatmeal? Ruben also then said he wants to see my credit card when I made a joke about what other documents I need to prove I am a paying guest. Told him I was going to contact Juanita (the general manager) and he claimed he was the manager and then in a mocking voice said, "Oh, you're going to call the manager" as if he was untouchable or had done this before and not suffered an consequences. Worst part is he didn't even have the decency to even apologize to my face after I showed him my ID, told him my room number, and he verified I was a paying guest on the hotel computer. I was going to extend my stay for a tenth day at this hotel but checking out and taking my business elsewhere. Thankfully this kind of incident has not happened in more than 20 years of travel. This was a traumatic experience and I pray no one else is subjected to this bully. My stay before this incident was excellent and I have run into most of the employees here so I am not just some guy who showed up out of the blue one day with luggage and an appetite for oatmeal. The world needs more Sabrinas(see below) and less Rubens. THIS WAS MY PREVIOUS REVIEW: Note to manager: I travel most of the year and people like Sabrina at the front desk make all the difference. She is an absolute gem and made my time away from home and family a little easier. I hope I run into more Sabrinas in my travels as she has set the bar! Also the hotel is spotless and the beds are insanely comfortable which makes getting out of bed even harder at 5am. I will miss this hotel and the lovely people here.
Feb 10th, 2024