YOUnion @ Fayetteville

Mac, thank you for reaching out. We are actively working with the internet provider to resolve the issues and have forwarded on all feedback. We want to assure you that the recent outage was beyond control of PAVLOV internet or our management team here at YOUnion. The equipment that is used by all internet providers in the area was cut by some construction that was being done nearby, ultimately cutting off all internet connection for YOUnion at Fayetteville. We are unaware of Wi-Fi going out once a month for your unit. I see on your account that you haven’t reached out to us regarding this issue. We are more than happy to help set you up with a PAVLOV member that would be able to fix any internet issues that are still occurring for you.We are slightly confused regarding your concern with the elevator. None of four elevators we have been down for such a lengthy period of time. On February 21st, our elevator one was down due to it needing a replacement part. Our friends at Otis were very prompt with getting this fixed and the elevator was back up and running no later than the 26th. Would you be able to provide our team with details on which elevator has been improperly working for you? Please feel free to reach out so we can be sure to fix all of these issues for you right away.

Tessa, thank you so much for taking the time to leave us a review. We are so glad to hear that our team here at YOUnion was able to assist you effectively and promptly with all of your inquiries regarding your lease for next year. As a parent, we understand finding the right living situation for your child is of the utmost importance and we are so delighted that we were able to be a part of such an informed decision. We are equally excited to have your child as a resident here at YOUnion in the fall! We cannot wait to welcome her and start her journey with the YOUnion community. Thank you again for choosing us for your living needs. Feel free to reach out to our management team for any questions or concerns you have before moving in.

Sabrina, we appreciate your feedback and would like to learn more about your experience. Please email us at [email protected].

Adam, thank you for taking the time to share your feedback regarding your experience here at YOUnion. We sincerely apologize for the inconvenience and frustrations you have encountered during your time here. First and foremost, we want to address the concerns you’ve raised regarding vehicles being broken into. Unfortunately, crime has no address, and we cannot control the actions of others. We have deterrents such as the controlled access into the building, garage gates, and cameras throughout the community, including the garage. These are deterrents but are not infallible and we communicate this to residents, so they are able to take appropriate measures to secure their belongings. We hope that Fayetteville PD was able to assist you with the investigation on finding who broke into your vehicle. Regarding the internet service, we understand the frustration caused and can assure you that our PAVLOV team is on standby and ready to help you with any recurring issues you have with the Wi-Fi. Looking at your account, I see we have sent you their contact information where they can better assist you. As for the rent increase, rest assured that our decision was not made lightly. We strive to provide a comfortable and enjoyable living situation while continuously investing in our community and residents. We value your residency and thank you for choosing to be a part of the YOUnion community. Thank you for bringing these matters to our attention. Please feel free to reach out to our management team if there is anything else we can better assist you with.

Alexandra, thank you so much for taking the time to leave us a review. We greatly appreciate your feedback. We are so sorry your experience has not been what you had hoped while living at the YOUnion.We are so sorry to hear that your vehicle was towed from the YOUnion property. Here at the property, we only tow for very specific reasons. The only way you would have been towed is if you were in violation of our parking addendum, in violation of posted signs, and/or parking in another individual's parking spot. For your friend's car being broken into we unfortunately have no legal power in preventing vehicles from being broken into. While we have deterrent measures in place, including multiple security cameras throughout the property, fob access to all entrance points on the property, and gates, we cannot claim these deterrents are completely foolproof. We hope that Fayetteville PD was able to assist them with this matter. We are so sorry to hear that you were unaware of our maintenance team entering your unit and we are sorry to hear that you are displeased with them closing the door on your animal. Looking at your account, the only maintenance request we have for your unit was entered on 12/04/2023. Since then, we have sent two notices to all residents, one on 01/04/2024, regarding our construction consultant coming into units to perform preventative inspections and one on 02/09/2024 notifying each resident of our quarterly inspections that were scheduled to begin on Monday, February 12th. In this email, we included the day that each unit would be inspected. The emails also state to confine any pets for the safety of your pet, as well as our maintenance staff. We can assure you that our maintenance team takes their job very seriously and will work diligently to take your feedback seriously.We value your commitment to being a part of the YOUnion team and hope we can better your experience from here on out. Please reach out to management if you have any other questions or concerns.