Firestone Complete Auto Care

Apr 7th, 2024

They are all very knowledgable, courtesy and friendly. Josh, Mark and Kevin are very good people and are quick to do what needs to be done especially if you have an appointment. I have been going to Firestone for about 10 years and have never had a problem and leave there happy.
Apr 4th, 2024

This review should be negative stars!! **WARNING DO NOT go to this location** My Son went to Firestone on 2nd Street at the El Cajon location to get one of my tires replaced. Firestone sold him a supposed "brand new" tire that costs $150. Well, the first time I went to drive my car since the tire got replaced it pops on me on the freeway. It was SO scary, I feared for my life and I just about had a full on panic attack. I went back to the same location to get the tire replaced or possibly fixed since it had only been 4 days and Mark H. at the front counter basically tells me that it was all my fault the tire popped and that I had to have hit something on the freeway. I tell him I did NOT hit anything on the freeway. He was so condesending as if I didn't know what I was talking about. He proceeds to tell me the tire is not replacable or fixable. Mind you Mark checked the tire and there were no nails or damage to the tire other than the defective issues. He says well I can sell you another tire for 1/2 off. I tell him the tire is clearly defective and I will not pay another dime for another tire. I take my tire (Firestone's defective tire) and ask for the Store Managers name. I call the store Manager Josh M. and explain the situation and he proceeds to tell me it will be another $49!!! At this point I tell him this is so wrong and that this has to be some kind of scam. With the money spent on 1 supposed brand new tire we could have gotten 4 used tires that wouldnt have popped on the freeway! I am now waiting for a phone call from the area Manager Robert K. I just can not believe I have to go through all of this stress and anxiety to get 1 tire replaced!! Reference #2803200
Mar 19th, 2024

I made the appointment with Mark. He was competent and professional. I met Josh at the store, forthright and honest. He let me know exactly what was going on with my car. Both guys, very helpful and friendly. Will definitely return to their store.
Mar 16th, 2024

Great service! I always feel like they go above and beyond when any service needs to be done.
Mar 8th, 2024