JCPenney

I didn't realize personally how underrated I believed JCP to be. However they have tons of selection. Great prices, good sales, lots to choose from from kids to adults.
Apr 3rd, 2024

I've been. A loyal customer to j. C. Penney's for several years. The selection. In the store well shocked They need to open a few more checkout. Locations
Mar 23rd, 2024

Mar 22nd, 2024

I like shopping in this place
Mar 16th, 2024

I helped my 93 yo father buy a new mattress and box spring. I called JC Penney and spoke with an agent and ordered a Queen bed and low profile box spring (so my dad could easily get into bed). The first date that my dad was emailed that it was coming, I made sure I made the 120 mile round trip to be there for the arrival. No one showed up. The phone number given only went to voicemail! I called numerous times! I called Penneys and no one knew where the mattress was. Attempt #2, the mattress arrived, but the wrong box spring came. My father told the driver that we would exchange the box spring with Penneys, but needed to keep this one until the exchange, so my dad had a bed. The Customer service person could not do a three way call with my dad, and I explained that at 93 yrs old it was VERY difficult for my dad to navigate your phone system and explain the problems. She told me that I would then need to pay $283 to purchase a new box spring and PROMISED me that I would get reimbursed when the new one came. I put this amt on MY credit card and questioned why this was necessary when we were doing a simple exchange, because the WRONG box spring was sent. 3rd attempt. The box spring was delivered, but the delivery man REFUSED to put the bed back together! He wouldnt put it on a bed frame! My dad was beside himself and his caregiver called me. We sent my 62 yr old brother over who lives 2 1/2 hrs away to my dads so he could assemble the bed so my dad could lay down!!! I waited 3 days to get reimbursed. I have not gotten reimbursed. My father got an email saying he was given a credit for the mattress for all his troubles, but I have not been reimbursed on MY CREDIT CARD AS Promised. I have called twice now and was promised a call back. Nothing yet. Half the time the calls go off shore, and when I ask to escalate the call, Im told They can handle it. They then keep wanting to talk to my dad, but they wont let me do a three way call. Its my credit card, so I dont see why he needs to be on the phone. Your company makes it IMPOSSIBLE for seniors to navigate your system. My dad does like his mattress. But the customer service and delivery service is terrible
Mar 26th, 2024