Inn at 50 - Long Beach Convention Center

Dear Jon Villanueva,Thank you for your high rating of our Inn at 50 hotel in Long Beach CA and for taking the time to share your experience! It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We look forward to serving you again!Best regards,Guest Relations Manager

Dear Mr./Mrs. Atasoy,We acknowledge that you previously raised these matters in another review, and we apologize for any inconvenience caused. However, we sincerely appreciate you taking the time to share your feedback regarding your recent stay at our Inn. Your comments are invaluable to us, and we are committed to addressing your concerns promptly.First and foremost, we want to clarify that our inn is completely non-smoking, and we rigorously enforce this policy. We apologize if you experienced any inconvenience due to smoke odor, although we would have appreciated being notified of this during your cancellation process. Please rest assured that we will conduct a thorough investigation into this matter to ensure the comfort of all our guests.Regarding your request for a crib, we regret any misunderstanding. Upon reviewing our records, we noted that we communicated with you on March 11, 2024, at 12:33 PM, the day you made your reservation via the Booking.com platform. During this correspondence, we informed you that cots, cribs, or rollaway beds are not available at our property. Nevertheless, in an effort to accommodate your needs, our management went above and beyond to arrange for a cot from another local hotel for your convenience.Regarding your concerns about the location, it's worth noting that we are situated in the heart of downtown Long Beach. Please be assured that we take such feedback seriously and will address any issues to ensure a pleasant experience for all our guests. We regret any inconvenience you experienced and sincerely hope that you will consider staying with us again in the future. If you have any further concerns, please do not hesitate to reach out to us directly.Best,Kevin HeeraInn at 50

Dear Travis Brady,Thank you for sharing your 5 star rating of our Inn at 50 Hotel in Long Beach CA! I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!Best regards,Guest Relations Manager

We sincerely apologize for your disappointing experience at our hotel. We take all feedback seriously and appreciate you taking the time to share your concerns.Firstly, we would like to clarify that our hotel is located in downtown Long Beach which is a well-regarded area, we prioritize the safety and comfort of all our guests. We have strict policies in place to ensure our trained staff and local authorities promptly address the safety and security of our premises, and any suspicious activity.Regarding your request for a crib, while we do our best to accommodate all guest requests, we regret any inconvenience caused if we could not fulfill your specific request. However, we are disappointed to hear that despite our efforts to address your concerns and provide you with a crib, you were still dissatisfied with your experience. Furthermore, we would like to emphasize that our entire property is smoke-free, and we enforce this policy rigorously to maintain a healthy and pleasant environment for all our guests. Any reports of smoke or other disturbances are thoroughly investigated and addressed immediately.We value your feedback and would welcome the opportunity to discuss your concerns further. Please feel free to contact our management team directly so we can address any remaining issues and work towards a resolution.Once again, we apologize for any inconvenience you experienced during your stay and hope to have the opportunity to regain your trust in the future.Best,Kevin HeeraInn at 50