T-Mobile Authorized Retailer

Their customer service support went down hill. The first time I bought a phone and contract it was great. Now I waited in line and they were not able to complete my request
Apr 9th, 2024

I went into the T-Mobile store on Folsom Blvd to ask a few questions. Emmiee was the gal I was lucky enough to have help me. She was super helpful, knowledgeable and very customer service oriented. She answered all my questions with patience and professionalism. I have been to a few T-Mobile stores but had never encountered such a positive associate as Emmiee. Because of her, I will be back to this store for all my wireless needs. She is truly an asset to your T-Mobile team. Please give her my thanks.
Mar 21st, 2024

I had locked myself out of my broken phone so I went to the T-Mobile store on 5345 folsom blvd.The most sweetest associate named Emmiee went above and beyond to help me.She truly is what customer service should be always.I hope she is recognized for her dedication and hard work.Emmiee deserves more than just a great review I have been to other T-Mobile stores where I was treated horribly and the associates seemed as if they hated their jobs.I live far from this store ,but as long as Emmiee is there I will go the distance
Feb 21st, 2024

Adali was professional, knowledgeable and competent. Besides those qualities she is an absolute delight!
Feb 14th, 2024

Lucked out today as I know it does get busy here, but was seen shortly entering. Juan took care of me and was able to get a new screen protector on my phone. I appreciate his insight and personal experience with screen protectors and cases, it helped me to feel better about my screen protector choice. It was also great to get to geek out and talk specs on phones with Juan.
Jan 15th, 2024