Sacramento, CA Cell Phone Store

Great location to shop at and the staff here is very informative!

They were able to help me with my phone freezing

Same day quick service! Thank you

(Translated by Google) Sad service experience. (Original) .

Haley was very efficient and professional. I was in and out. She was informative. Offered all deals, promotions and info so that I was fully informed during the whole pro ... more

Would stay away at all costs. They are a 3rd party store (Victra) and they dont answer the phone. I returned a device to them last month and was charged anyway. I spent m ... more

Hats off to the counter service that helped me. Thanks Larry awesome experience, good marketing and sales skills. That's the kind of staff that we want, Customer service ... more

Im disappointed at my self to give 1star. Id rather give zero star! Reading the reviews and theres a lot of negative complaints. And thats was 4years ago! They should be ... more

What is there to say about a phone store? You come in to pay your bill? If you don't they turn off your phone!

Completely unprofessional customer service, sales rep, Anthony I asked very direct question, and receive very vague answers, we have some business account with them now I ... more

not good in communication

Best customer service, Jonathan (manager) was a very big help and made my visit very quick and easy. Definitely the best carrier store Ive been too. I am definitely going ... more

The team at this Metro location is amazing, and thats an understatement. I went in to the store today to resolve an issue with my account and the 2 employees that helped ... more

Purchased a new phone but had to pick it up at a different location and even though I prepaid I was made to wait in line again at the next store for them to give me the p ... more

We went into the store hoping to do a line transfer and Maria helped us get all the information we needed from my previous carrier and explained the new charges and billi ... more

Slow. Soooo slow. No specs posted, no upgrade prices posted talking about seeing a representative I don't have an hour to wait for representative every time I come in the ... more

Levi has great customer service skills, he actually cares about the customers needs. Thanks Levi you're awesome sir.

Horrible customer service. Came in for help to activate a new in box metro phone (bought from metro, not Jo blow off FB) and pay my bill since I was there. Got pushed out ... more

It took less than 5 minutes to set up the appointment then 20 minutes for my phone to get fixed This is the easiest

Excellent customer service with very knowledgeable and friendly staff. Dee, the manager, surpassed all our expectations!

(Translated by Google) Great the staff are very antentos and polite (Original) Genial son muy antentos y educado el personal

They LIE to customers. Called on Tuesday 2/11 at 4:50pm to see if they had tumblers they were giving away. Guy on the phone said “yes we have 5!” I told them I would ... more

Everybody, please come see this man, he will do right by you! God bless!

him multitask with several customers at a time as he was the only employee. He was upbeat, knowledgable and professional with everyone. I was impressed with his willingne ... more

Fast efficient service with friendliness.

I was at the Tmobile store at 1223 J St at 1.07pm on June 27 and was about to buy a white iPhone 12 Pro Max. I went in and asked James, the staff member. He said there wa ... more

He is very bad location and the customer service very bad

I called the store and told me to be on hold and 1 minute later hangs up on me is this the type of customer service you provide?

Went in just to pay my phone bill, and the "manager Hayley" Was incredibly rude, and unresponsive to any customer needing assistance, she'd scared off two customer's, and ... more

Transferred our service from Verizon for 3 lines and got 3 brand new IPhone 14 pro max phones for less than our old bill and better plan. GM helped us personally and was ... more

Their customer service support went down hill. The first time I bought a phone and contract it was great. Now I waited in line and they were not able to complete my reque ... more

Good customer service

They know what they're doing and don't apologize for it either!!!

Made us wait for 5 hours and still didnt do nothing

Never try this location, Bad behavior, not professional, but falsified marketing information in terms of all promotions when you trade in. Watch for the contract and read ... more

Great spot if youd like to take care of what u need and be in and out quick, Enrique Vega is the plug! Got set up with home internet and it was ready to just connect at h ... more

They lie n lie. Go5Gs fake...# weak sauce!!!

I really would appreciate it if the inconvenience fee wasn't in place when I have to show up at the store in person. After all;it takes my time,effort,& fuel costs to sho ... more

Walked up to the place had me thinking thoughts but when I walked in I got created with a nice smile and made me feel welcomed and the gentleman at the counter was very e ... more

They are CLOSED!!!! Not there any more. 4 REAL. AND NOT because of the Virus! Very sad, very Sacramento. Victor was boss. Always a good man. Am gonnamiss him.

12/15/2018 Bad experience!!!!! Came to buy a new phone with the promotion of trading in my old i phone 6s plus and getting 250 off toward my new I phone 8 plus. Mel the ... more

It's okay

One service reps was trying to intimidate me on the low, I told him this product doesn't do fast charging

My experience at this location was so great! I don't write reviews unless it was really bad or really good, Andrew made my day! He was so helpful and kind. Thank you!

The lady is rude and lacks customer service skills do not shop here, i know i wont.

Ok

I had a great experience with Kayla. She was kind and patient and caring. She didnt make a Commission. I didnt buy anything from her but she set up my new iPad and I left ... more

I was sent to a company other than the one I wanted. Metro was changed to another location.