Marquis Apartments

We've been living here for 4 years now, and it is extremely unpleasant. Our elevator is always broken through out the year, while the stairs are flooded. This elevator has been out for 2-3 months this year, and due to rain water, the only available stairs nearby to the garage is flooded. Every year, the elevator is broken ALOT of times. They never find a permanent solution, only temporarily. They only give you 2days of notice for in-unit inspections which does not give you enough time to make accomodation for the dogs. This is not the 1st time, every year, they do this, only gives us 2 days notice; and in most case, they will cancel on the day of and reschedule it. Leaving us with missed PTO, and wasted time. Inside the gated garage, my motorcycle has been vandalized, and my car has been broken in. They have brushed off my e-mails and will not do anything about it. Majority of my packages has been stolen through out the years. I'd love to move out as soon as possible, but I was informed by majority of our neighbors that they imposes a heavy hefty move out cost beyond our deposit money. Hence why I am stuck in this hell.
Mar 31st, 2024

Absolute garbage complex the elevators are always broken and good luck getting door dash into or even around the premises
Mar 12th, 2024

I've been a resident here over 2 years. There elevator just don't work. They don't care to repair, it's almost over a month. Would have lived in a cheaper apartment which Do'nt have elevators. They don't have any office or team to take any responsibility. Worst experience.
Feb 29th, 2024

I wish I could give 0 stars. I have been living here for just 6 months and elevators are down atleast 10 times in last 6 months. And i am not even exaggerating. Every time elevator is down it takes more than a week to fix it. Very bad maintenance and no one is on site to look after the maintenance. You have to call customer care to call for any maintenance issue (oh dont even ask about there customer care service or wait times) DONT even consider this apartment. Not worth it
Feb 11th, 2024

Update: the leasing office reached out and kindly resolved my concern. Very disappointing move out experience. This is my first google review so I hope you can understand my frustration. I lived there for 2 years. It was a 3-4 star experience overall, with a few packages being stolen (you can see self installed cameras all over the place) and frequent elevator out-of-service(especially during the weekends). BUT, the move out experience is really disappointing. As I mentioned I used to like the experience so I plan to move another Essex property. I started searching for new places casually and I saw another Essex property I like. So I asked the staff from the new place can I do a transfer since I live in an Essex property now. He said yes but I need to pay a $500 transfer fee. To be safe I double checked with Marquis VIA EMAIL and confirmed that I need to pay the transfer fee with 30-days notice. I even asked them do I need to pay the rent for the entire month if I leave at the middle of a month, they said I will be charged a prorated amount. So I emailed them on Nov 16 and request to move out on Dec 18. I received another payment request called Accelerated Rent that is the rent from Dec 18 to Dec 29. The explanation is my lease was set to expire on Dec 29. This is extremely unprofessional because this term was never brought up by anyone before, if I know I will be paying for the remainder of the month I will adjust the move out date accordingly. Also what is the point of the 30 days notice if there is an accelerated rent anyway? Im covering for the period for all the maintenance and cleaning which does not make sense to me.
Jan 19th, 2024