Fontaine Inn San Jose

Apr 7th, 2024

I felt unsafe at this hotel. My family booked three rooms and each one had its own set of problems. From defunct/broken furniture, insufficient hotel ammenities, cleaniness of the floor, flat out smell; I cannot say a single room was worth the price they ask for a night. When asked if we could receive an extra roll of toilet paper, the front desk smirked and said no. Actually she mentioned that another shift might have the keys to grab the supplies. "Free Breakfast" is an over statement. I didn't let my family try anything due to health and safety issues I saw. Coffee tasted lime the soap they used to clean the machines. Everything stale. Barely operable lightning was apparent in each room. The Fontaine Inn San Jose is fine if you need a quick place to crash while on the road. Prices should reflect that. It should be dirt cheap for all its problems. I wouldn't bring my family to this place and you shouldn't either. Do not recommend. Rooms: Broken furniture and defunct equipment. Safety: The doors had very apparent indentions from fists. I didnt feel safe in my room.
Mar 17th, 2024

The worst experience Ive had! Check-in was quick and easy, lady seemed nice. I now feel that was just an act. Upon entering my room the wall switch did not work but it wasnt a big deal as Im not a picky person, I got to the bed and then noticed the headboard lights also didnt work on either side. The only functioning light was the corner lamp. I started looking around and was shocked. The bathroom door was literally off the hinges, there was splatter on the wall that looked like blood, the mirror was absolutely filthy from top to bottom, cable box had graffiti on it, carpet was disgusting, bed sheets were also stained. After seeing this and being told it was the last room I decided to leave. The rooms condition was completely different. The ones advertised online were obviously very clean and had none of these issues. This is wrong. Had the photos shown what I seen I would have NEVER booked with them! Its a scam! They have refused to give a full refund which I am now resolving myself. I noticed that they responded to a previous review stating that if a room is unacceptable they need to know right away and that they are unable to resolve issues guests may have after staying. Well in my case I did NOT stay and they STILL havent resolved my issue. I am heartbroken and highly disappointed. Instead of issuing a refund they have chosen to accuse me of leaving the floor wet!
Feb 27th, 2024

Feb 21st, 2024

Jan 23rd, 2024