Hertz Car Rental - Orange County - John Wayne Airport

We have a 1 way rental car to return here & right after the return, picked up another Hertz rental car for 2nd segment of our vacation. The entire process was smooth. It was nice the rental vehicle we received is brand new vehicle. Enjoyed the Hertz rental car experience.
Mar 28th, 2024

TERRIBLE EXPERIENCE!!!!!! DO NOT USE HERTZ!!!!! I was traveling for work, and the rental car had a mechanical issue (most likely transmission related). I had to have the car towed and it has been a nightmare experience ever since. Hertz told me that they cannot locate the car. I have been charged daily for an unreturned car fee because no one at Hertz will do their job to locate the towed rental. I have been in touch with this location and I am told that they cannot locate the vehicle. Hertz does not care about their customers and just said the rental record will not be closed until someone can locate the vehicle. This is absolutely unacceptable and extremely disappointing and frustrating.
Mar 27th, 2024

Mar 23rd, 2024

Great customer service from Cecilia. Thank you so much
Mar 17th, 2024

Upon arriving at the airport I headed to the Hertz car rental office to pick up my reservation. There are four computers with their respective chairs, however; There was no one behind the counter. For a moment I thought they were at lunch. Well, I waited there for half an hour and no one came. I called the customer support number, they couldn't explain to me the reason why no one was there. I decided to go to the Budget agency and ask if anyone was serving the Hertz agency. They responded to me that they have an agency in the basement, ground floor; So I headed downstairs, well; there were staff there. I recommended that you put at least a sign saying that you are on the ground floor. In total I lost an hour and a half so I could have the rental car. This being my first time at John Wayne airport this has been a bad experience with Hertz.
Feb 27th, 2024