Hampton Inn Ft. Lauderdale-Cypress Creek

thank goodness i only had to stay here for 6 hours before a flight. the front desk clerk was on facetime while she checked me in, this is the ONLY Hampton Inn that has ever charged for parking in my experience, there were a bunch of people just hanging around the lobby & parking lot (i did not feel safe) but most importantly the entire property was dark & dingy. my room was NOT clean, i kept my shoes on & slept terrible. there are much better Hampton Inns in the area that are a lot cleaner where you receive better service! go to any one but this one!!
Apr 10th, 2024

Apr 7th, 2024

Small rooms, small lobby/breakfast area, narrow halls. Feels very crowded. Not a good value at almost $250/night. It is clean. NO FREE PARKING, the front desk told me I had already paid when I booked. No charged $10/night to my card. Ridiculous for this cost in a suburban area. Hotel is noisy and on a busy street. Trash pickup is bright and early at 4am. Breakfast is okay but be ready to elbow your way in. The breakfast area is very small and crowded. Rooms: Small rooms with large furniture. No space for moving around. Crowded with two people.
Apr 1st, 2024

My husband and I booked a two bed room for one night. When we walked into the room, it reeked of cigarette smoke. A housekeeper let us borrow an air freshener spray to use. Later that night I went to get into bed and when I pulled back the sheets, there was a bottle of "personal lubricant" in between the sheets and in the middle of the bed. I took it to the front desk in which the clerk apologized but didn't offer a room exchange. I asked for clean sheets, which I received. The next morning we spoke to the manager who said he would give us points on a Hilton Honors account which we don't have. The morning clerk was very unfriendly and had a scowl on her face as if she was being bothered by anyone going up to the front desk. The Manager Carlos looked as if he slept in his clothes. Not a good image for a major company whose business is hospitality.
Mar 29th, 2024

Terrible experience. The manager here is the rudest customer service personnel I've ever met. Total chaos. Tried to book a room for another night . One employee said no problem with taking credit card info over phone. Then the manager told me the room was not paid for and I must vacate immediately. Wrong information, rude manager, nasty rooms, employees (yes, multiple) in the lobby discussing THE POOR MANAGEMENT AND UNTRAINED STAFF. Employees don't even like manager and will let it be known to guests! Incredible Noteworthy details: Don't bother
Mar 27th, 2024