Payless Car Rental

2 weeks ago I booked a rental truck from Payless because I am doing school 2 hours from Des Moines. I arrived on my flight last night and went to the rental desk and they said they have no vehicles available at all even if I had a reservation and said Ill just have to go find a taxi. So then I had to pay an outrageous rate to have a taxi take me 2 hours away and Im walking to and from school because I dont have a rental vehicle. The only thing they gave me when questioned about it, was a paper to call and get a refund . Not Impressed at all.
Mar 22nd, 2024

One of the smoothest experiences I have had with renting a car. I wasn't at the counter even 10 minutes. They didn't have the mid-size I requested so upgraded me to a minivan. No hidden fees, no hassle. Returning the car was just as smooth. I gave them my ending mileage and had filled it up within 1/2 mile of the airport. Returning it took less than 5 minutes.
Feb 22nd, 2024

Professional pleasant staff, reliable and clean vehicles, easy transaction picing up and returning.
Feb 13th, 2024

I would avoid renting from this place at all cost. It has been a nightmare with the greedy people trying to charge more than what they originally estimated to charge first off our reserved the car on Priceline and I paid in full for the car at Priceline and then when I return the car, they charged me again at the end plus a couple of additional hours said that I was late turning the car in actually I was two hours early turning the car in and I photographed it so that I would have proof and then after telling me that they never got the money from Priceline they refused to give me a refund on their side so now Ive been arguing with Priceline for over two weeks now trying to get my money from them and its just going around and around. Ive paid double for the car and theres just so many lies that I had to prove that I was correct and I have rented a lot of cars and never encountered anything like this so make sure you take lots of photos of video of you handing the key back to the person at the counter, because they will say that you kept the car longer than you did it it was just an awful experience and I still havent got my refund from them or Priceline for the overcharge so if you wanna pay dearly rent from this place and you will pay . No American customer service whatsoever. I had to prove everything about the rental. Just a terrible experience never seen anything like this from a rental car company..
Feb 8th, 2024

If you want to run the risk of dying in a car accident then Payless is the rental car company for you. On January 7th I rented a Kia from this location. They gave me a car with 4 bald tires. Of course I didn't realize this until after a snow storm when I couldn't get any traction. While I waited for resolve I read reviews to find that this is common. Update: They charged me for returning the car late 2 weeks after the car was returned. It was late because they gave me tires, I couldn't drive on.
Feb 2nd, 2024