Hertz Car Rental - Shreveport - Youree Plaza HLE

Attention to the Germans! We booked a car, paid for it and wanted to pick it up on time. The car was not available, we were told this half-heartedly and then asked if there was anything else they could do for us. When we then said we wanted a car, the employees simply served the next customers and ignored us from then on. After an hour we left without getting any information, confirmation or anything like that. Do yourself a favor and go to Enterprise! We went there, got a car straight away, were treated very kindly and even paid less than at Hertz! A week later we still haven't received any information from Hertz and have been stuck with the costs so far!
Mar 22nd, 2024

Workers are thieves
Mar 16th, 2024

Hertz is horrible for 2 days Ive tried to call multiple times and all I get is the phone ringing and ringing with no answering machine to even take a message which is totally unacceptable what they want us to do drive to the location just to talk to them no way I was at working trying to call them 30 minutes straight with no answer as I was headed to location this is very sad
Feb 22nd, 2024

no cars no customer service
Feb 3rd, 2024

Reserved a vehicle on the website Called to confirm and arrange for service pick up. The receptionist was rude about the situation. I cannot book a last minute vehicle. What if someone who has booked two weeks out needs the vehicle and i give it to you! I can let you know in 6 hours. How do these companies not know what is available and what is reserved? Cancel!!
Jan 19th, 2024