Lucinda's Day Spa & Hair Studio

Mar 29th, 2024

Appointments made on Monday for a Thursday Appt! Got a confirmation text at 8 am the morning of; to which I responded "Y" Got a call at 10 am canceling my appointment as the tech called in sick! Could not accommodate me at any time or day the rest of this week! They managed to rebook another client who has a 3 pm appointment but my 12 pm appointment was cancelled! No accommodation whatsoever, just an I'm sorry! Just remember, that if you chose to book an appointment and yourhave limited free time, don't count on Lucinda's! They irresponsibility cancel appointments within 2 hours of their commitment!! Horrible customer accommodation! The response I received was a day late and a dollar short! I was told there were absolutely NO AVAILABLE appointments the rest of the week! Secondly, if a therapist has a schedule for noon, there should be a requirement that such calls are made by a certain time in the morning and not 2 hours before a client is scheduled! Again, a person who had a later appointment was conveniently rescheduled for 3 pm and I was told none available for me! TRUE, we all can get I'll, but your policy regarding cancellations should be the same as a person who cancels within 24 hours! A fee is charged to the client, why not a credit to the client who was cancelled just 2 hours before? No thank you for opening a space for me as I've booked an appointment with a more reliable competitor and you've now lost this customer and any other who feels that aforementioned is inexcusable!! I own a service based business and my policies for employees are way more responsible! Maybe you'll need to re-examine yours!
Mar 2nd, 2024

The massage experience here does NOT disappoint. I have seen Laila, Samantha and Stephanie to help with persistent back issues and all are professional and experts in the area of massage. Easy parking, well maintained facility with friendly staff.
Feb 23rd, 2024

I got a mother-to-be massage and a pedicure and it was so relaxing. Everyone was so kind and now all my knots have been worked out. Ill definitely be coming back!
Feb 23rd, 2024

Feb 18th, 2024