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      Hilton Garden Inn Portland Downtown Waterfront

      ( 853 Reviews )

      Hilton Garden Inn Portland Downtown Waterfront
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      Hours

      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
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      Chamber Rating

      Verified Member
      4.5 - (853 reviews)
      566
      210
      48
      11
      18
      Read Our 853 Reviews

      Chamber Rating

      Verified Member
      4.5 - (853 reviews)
      566
      210
      48
      11
      18
      › ‹
      • Isaac Martinez


        Apr 10th, 2024

      • Gansebom1

        They don't seem to clean the rooms well between guests. First room I went to I found a case under the corner of the mattress when I was doing a check for bed bugs and the case contained drug paraphernalia (photos below). When I called the front desk they sent someone to check and eventually moved me to a new room but in that room there was trash (2 liter bottles and wrappers) under the bed. Normally I would have just left and found a new hotel but this was almost 11pm and I was exhausted. Will not be returning to this location. Worst first experience possible. They offered to comp the valet parking but actually never did and it's been about a week so can't even trust the staff post incident.
        Apr 9th, 2024

      • Mitch Mellen


        Apr 7th, 2024

      • Ashley Sargent

        Rude staff, loud floors, smells like cigarettes Noteworthy details: There's better hotels nearby.
        Apr 6th, 2024

      • Jonasz Szuliski

        Hot tub didn't work. We were not advised while booking, rooms are great and location was perfect, just hoped for a room with view would be higher than 2nd floor. Comfy bed. Dog friendly
        Apr 6th, 2024

      Read Our 853 Reviews

      About
      Hilton Garden Inn Portland Downtown Waterfront

      The Hilton Garden Inn Portland Downtown Waterfront hotel in Maine is perfectly situated in Portland's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being near by. Steps from our front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. Our Hilton Garden Inn hotel is also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center.

      Contact Info

      Payment Methods

      • AMERICANEXPRESS
      • CASH
      • DINERSCLUB
      • DISCOVER
      • MASTERCARD
      • VISA

      Images

      Questions & Answers

      Q What is the phone number for Hilton Garden Inn Portland Downtown Waterfront?

      A The phone number for Hilton Garden Inn Portland Downtown Waterfront is: (207) 780-0780.

      Q Where is Hilton Garden Inn Portland Downtown Waterfront located?

      A Hilton Garden Inn Portland Downtown Waterfront is located at 65 Commercial Street, Portland, Maine 04101

      Q What is the internet address for Hilton Garden Inn Portland Downtown Waterfront?

      A The website (URL) for Hilton Garden Inn Portland Downtown Waterfront is: https://www.hilton.com/en/hotels/pwmdhgi-hilton-garden-inn-portland-downtown-waterfront/?SEO_id=YEXTN-AMER-GI-PWMDHGI&y_source=1_MjA4NDc0OC01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

      Q How big is Hilton Garden Inn Portland Downtown Waterfront?

      A Hilton Garden Inn Portland Downtown Waterfront employs approximately 20+ people.

      Q What days are Hilton Garden Inn Portland Downtown Waterfront open?

      A Hilton Garden Inn Portland Downtown Waterfront is open:
      Wednesday: 24 Hours
      Thursday: 24 Hours
      Friday: 24 Hours
      Saturday: 24 Hours
      Sunday: 24 Hours
      Monday: 24 Hours
      Tuesday: 24 Hours

      Q How is Hilton Garden Inn Portland Downtown Waterfront rated?

      A Hilton Garden Inn Portland Downtown Waterfront has a 4.5 Star Rating from 853 reviewers.

      Hours

      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours

      Ratings and Reviews
      Hilton Garden Inn Portland Downtown Waterfront

      Overall Rating

      Overall Rating
      ( 853 Reviews )
      566
      210
      48
      11
      18
      Write a Review

      Isaac Martinez on Google

      image

      Gansebom1 on Google

      image They don't seem to clean the rooms well between guests. First room I went to I found a case under the corner of the mattress when I was doing a check for bed bugs and the case contained drug paraphernalia (photos below). When I called the front desk they sent someone to check and eventually moved me to a new room but in that room there was trash (2 liter bottles and wrappers) under the bed. Normally I would have just left and found a new hotel but this was almost 11pm and I was exhausted. Will not be returning to this location. Worst first experience possible. They offered to comp the valet parking but actually never did and it's been about a week so can't even trust the staff post incident.

      Business Response on Google Apr 10th, 2024
      Mr. Gansebom, I am so sorry to read of your negative experience during your most recent stay with us. The evidence of past guests you discovered in your room(s) is wholly unacceptable and most certainly not something that we are proud to read. This issue has been reviewed with my team and I am confident that we will learn from this incident and not repeat this experience for future guests. Having said that, I would love to connect with you directly to discuss how we can best compensate you for this oversight on our part. Don’t hesitate to reach out to me directly at [email protected]. I do hope to hear from you soon. Matthew McCaggGeneral Manager

      Mitch Mellen on Google

      image

      Ashley Sargent on Google

      image Rude staff, loud floors, smells like cigarettes
      Noteworthy details: There's better hotels nearby.

      Business Response on Google Apr 8th, 2024
      Hi Ashley, we're sorry to hear about your experience with us. Your feedback about the cleanliness, noises and our service are important to us. For further assistance and to provide more details about your stay, please contact https://help.hilton.com/s/contactsupport or call (207) 780-0780. Rest assured that your concerns are being looked into. We hope to welcome you back for a better experience in the future.

      Jonasz Szuliski on Google

      image Hot tub didn't work. We were not advised while booking, rooms are great and location was perfect, just hoped for a room with view would be higher than 2nd floor. Comfy bed. Dog friendly

      Business Response on Google Apr 9th, 2024
      Hello Jonasz, from our hospitality to our accommodations, we're happy to know that you enjoyed nearly everything about your visit to Hilton Garden Inn Portland Downtown Waterfront! However, we're sorry for the inconveniences you had regarding our hot tub. Please reach out to us at https://help.hilton.com/s/contactsupport or call our team at (207) 780-0780 so we can follow up with you. Thanks for taking the time to share your feedback, and we hope you will return soon.
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      Overall Rating

      Overall Rating
      ( 853 Reviews )
      566
      210
      48
      11
      18

      Write a Review

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