Shell

Dont trust the mechanic for inspections. He said foglights needed replacing in order to pass inspection. Little did he know my entire front end was replaced less than two months ago. Fraudsters
Feb 12th, 2024

Love these guys. Got a flat tire shortly after moving to the city. Called my dad and he said what do you want me to do? LOL thanks dad. Didnt have a smart phone yet so he at least looked them up for me. I called them and they rescued me (including saving me from getting a ticket! Meter maid was writing it as they pulled up). Came to them anytime I needed something after that. Once they pulled a nail out of my tires and patched it and tried not to take any money but I insisted. If I was still local Id still be going.
Feb 12th, 2024

Bill and his team have worked on my cars for many years. Dependable, honest and all around great experience. I must say that Jason is the best mechanic I've come across... he thoroughly explains the mechanical ins & outs, and always has my best interest at heart as a car owner.
Dec 1st, 2023

Angela was the worst attendant ever. I know its baltimore and you take what you get with this job but rude hostile and doesnt understand how a pump works. I live a couple blocks away and because of her I will no longer come here again. Also letting everyone know about this experience
Nov 3rd, 2023

The customer service is horrible. Very unprofessional. I went to put air in my tire and was having difficulty with understanding how to use it. The air pump was a little weird because it had a lever that I was not familiar with. I decided to go inside to ask for assistance, specifically just to know how to use it, not for someone to do it for me. As I am walking to towards the gas station store, I encounter an older gentleman with grayish whitish hair about shoulder length and asked him if he worked there and he proceeded to say yes, walking by grumbling that he just got to work. I totally understand Just getting to work and someone asking you something. However, I am a customer and it couldve been expressed in a better way that he was just getting to work. He didnt even bother to say Let me see how I can help you or Let me get someone else to help you nor bothered to inform me that they were not open yet. He proceeds to go to through the cashier booth to the back where car repairs are made. I could overhear him telling someone in the back that I needed help but again he did not communicate anything to me. I encounter the cashier- a young caucasian guy with short dark-hair with gauges to see if he could assist me. He had no clue so then I proceeded to ask for a manager or the owner of the gas station that I could complain to because it was extremely unacceptable that nobody came to communicate 1) they werent open yet or 2) to even just tell me simply how to use the pump. So after asking for the number and being denied, I asked who the owner was and after deciding if he should reveal that info or not, he states Bill is the owner. Not sure if Bill heard me going back-and-forth with the cashier about contact info but Bill appears from the back (after also being told by the older worker that I needed help with the pump) stirring his coffee stating theyre not open yet, I have to wait 10 mins for help, etc. No customer service skills whatsoever. I then asked him for a number to complain and he flat out told me he would not provide that. And proceeds to say I need to wait 10 mins! This area is predominantly Caucasian and I am pretty sure they would have been treated the exact opposite. So after waiting about three minutes, Bill comes out with a coat that reads Bill and starts to help me and his attitude was completely different. He began to explain how to use the pump, how they need to put a new sticker on the pump to make it more clear on how to use it and even pumped an additional tire that I needed adjusted. This is the level of customer service that should have been provided from the jump. I shouldnt have to go back-and-forth with employees and an owner who refuse to give me contact information to complain when that is my right as a customer. I shouldnt have to encounter employees who dont want to do the job simply because the place doesnt open for another two minutes. Effective communication and exemplary customer service is a must.
Oct 25th, 2023