Thrifty Car Rental

Great customer service. Rented here July 1st, after seeing the line at Budget at least 30 people deep, 2-3 hour wait. The rep here was very accommodating we were in & out in less than 10 min. Upon return- a nice shuttle van arrive within 5 min to take us to airport. The car was a few years old 2020, no issues at all drove well. All the workers really made the rental experience nice. Will rent here again.
Jul 2nd, 2023

Thirty at STL Airport requires only local residents to give a $200 hold deposit. Out of town renters only are required a $50 deposit. Also, they must actually call and talk to your auto insurance company " literally on the phone" before you can rent. Not the case for put of town renters
Jun 25th, 2023

Friendly staff...very helpful
May 30th, 2023

Sabrina saved the day! I believed I had booked a car through the IHG website but there was no record of me with Thrifty and I never did get a confirmation number from IHG. But Sabrina took care of me, quickly, got me a car for my trip, and was able to basically match the price IHG quoted me. I couldnt be happier with my experience with Thrifty at the STL airport.
May 9th, 2023

I never go on to write a bad review but today is the exception. I had reservations for a car for 2pm, the location itself calls me and says the car will not be ready at 2, and could I come between 2:30 to 3. I had to make travel arrangements (which is why I was renting a car in the first place) to get there but said I could accommodate them. I arrived at 3:30 due to traffic on 270 and (surprise!!) the location was empty and closed. This was on a Thursday where posted hours are to be open til 5pm. To add insult to injury, I had spoken to the office to let them know I was on the way, so they knew I was coming. When calling the 800 number for Thrifty they were confused as to why the location was closed and offered zero solution to the situation and didnt offer any sort of support for the horrible inconvenience. I will be telling everyone I know about my experience and I believe this is the first bad review I have ever written in my entire life. Do not rent from this company or this location.
May 30th, 2023