Thrifty

Kay Lancaster _{on Google}

Mar 18th, 2023

I rented a mid size car three weeks in advance to take my children on a spring break vacation also for my daughters 6th birthday. I waited 30 minutes in line and another 30 minutes for an available midsize car unless I wanted to upgrade to a mustang which I kindly declined and said Ill have three children, two in car seats. I get called to the counter told my car is available. Sent me on my way. The guy didnt place my rental agreement in the thrifty envelope, also didnt relay the message that the vehicle Im getting is a compact with NO ROOM IN THE BACKSEAT AND NO TRUNK SPACE FOR LUGGAGE. I called the customer service line to be told how unprofessional and unacceptable the counter is. The guy truly sounded like he was going to help me but said I have to get back in line so he can speak to them at the counter on my phone. I kindly said the wait is 30+minutes and I have reservations I will be late for, and I have to reschedule or figure out how to get my kids and luggage to our destination or Ill be out 250 dollars as you cant cancel your tickets at sight and sound theater. He reassured that when the car is returned I will be compensated and notes are made on the account. I call again on Wednesday and the lady puts me on hold and the line disconnects. Im at the counter trying to explain the situation and instead of showing empathy and understanding that because of poor communication and making sure customers have their vehicle he instead was rude. Said nothing he can do about it. I let him know how this ruined my daughters bday plans and he said well thats what they had available. (Thrifty counter was closed and Hertz had to handle the return. ). Im now on hold again with customer service trying to get help and was told a supervisor was being contacted that she will be on the line but placing me on hold. Im 31 minutes in and counting sitting on hold and not sure if thrifty is wanting to be scandalous and hoping I hang up or what. I took pictures of my rental I was given and can provide verification that I had 0 room in a COMPACT ecosport. Rather thn a midsize car. Steer clear and save your money and sanity by going to a rental place that cares about their customers.
UPDATE: 45 minutes into hold and the call automatically disconnected. Back on the phone.

Kourtney Davis _{on Google}

Mar 1st, 2023

Super convenient. Nice car and staff

Michael Gaudio _{on Google}

Feb 18th, 2023

I thought they had over charged me. Turns out they hadn't. They had actually charged me less.
My mistake. Everything else excellent.

Seye O _{on Google}

Jan 28th, 2023

Dropped off the car and got a call from an older guy " I broke the left headlight". I recorded the exterior and interior of the car when I picked up the car, and I told the employee too. What a fraudulent airport company. Sent the video to them and never heard back. Be careful renting here