Clark Floor Company

Great prices and amazing customer service from the gentleman working on 11/25! We were unable to go with Clark due to a time crunch we are under but have recommended them to several family members and friends. All of the prices are marked in store and they describe all fees ect up front.
Nov 17th, 2022

Super nice people. Awesome products great pricing. Thanks.
Sep 25th, 2022

The service was okay but the install, especially on my stairs is shotty at best. You can see gaps where they didn't tuck the carpet on the steps so you can see through the space where it should be tucked and edges weren't cut well so there's a lot of post install maintenance. Even after calling about the steps and asking, I got no callback. Honestly, I'd not reccomended them to anyone, you're better off at a big box store.
Nov 28th, 2021

Really friendly people, from owner to sales to installer, so I take no pleasure in leaving a negative review. Read the fine print, or better yet, hire an independent crew you trust to install. Clark did three separate flooring projects and one was a bathroom floor, floating over an existing tile floor. Within hours of install, the toilet was leaking (they removed then reinstalled). It took 3 days and 4 phone calls to get them back out. They determined it was nothing to do with their installation, just that a sprayer attachment on the toilet had randomly broken and was causing the leak and they removed it. It didnt make a lot of sense since Id seen water coming from the base of the toilet, but they were adamant this was the cause. A week later, we observed the exact same problem, leaking from the base. Mind you, the toilet is only 3 years old and has never leaked a drop. I took video to prove this was the point of failure. I asked for them to pay for a plumber this time to be sure its done right. I also reported that some of the new flooring was clearly swelling and buckling from what was smelly wastewater probably leakage under the floor. They said they are a union shop and cant pay for a plumber, their only option is to have the exact same guy come back, but to be rest assured, he would fix it and replace any damaged floor from the extra boards I purchased (I meanI bought those to have on hand in case WE ruin the floors in the future, not to remedy damage caused by the installers). He came out today, reseated it on the wax ring (he made no mention of that previous assurance that it was the toilet sprayer, which is no longer attached). He said he tested it and all was good. Used some of the extra flooring I paid for to replace water damaged flooring. Left. A few hours later, guess what? Leaking from the exact same place. Called the Clark Flooring at 2:30 pm but they were closing down and said no one would be able to help me until tomorrow. Im tired of going around in circles so we have called an actual plumber who is here fixing it now. It will be over $500 with parts and labor (it simply needs a flange spacer to account for the extra thickness of laying one floor on top of another, something he said shouldve been obvious to the installer). Thats half the cost of the new bathroom floor. The only reason I went with Clark was because they are a Forbo certified installer (necessary for the Forbo materials warranty). I wanted Forbo marmoleum which is a great product but a little harder to find. So my choices for STL area Forbo-certified installers were Clark Flooring or Floor City. I chose Clark, thinking mom & pop shop customer service would be superior. Sadly, that has not been the case. So unless your desired brand of flooring is only sold at Clark or you plan to install it yourself, Id avoid. I definitely wouldnt allow them to remove your toilet or any other appliances. The fine print does in fact say they arent responsible for leaving them in working order and arent responsible for leaks due to their work. Shame on me, I gave it the usual cursory glance before signing. So if, for instance, they move your toilet, refrigerator, oven, etc, to do your floor, their contract apparently alleviates them of the responsibility of leaving it in working order, or from paying for any damage caused by installation. If you run into problems, expect a hassle due to union labor rules. And if they fail twice to fix a mistake, causing you to hire another professional to finally fix the issue, do not expect Clark to reimburse you. My flooring installation now costs 50% more than expected because of the installation error. Its a shame, they were super nice, its all been amicable. But amicable doesnt fix the 3 separate service calls, $500+ plumbing bill, and using up the spare flooring I had reserved for future damage (no response to my suggestion I should be reimbursed for the value of the extra flooring required to repair damage from installation errors). Beautiful floors, frustrating and costly experience.
Mar 16th, 2023

Can't write enough good things about the process and especially the installers. We had never done new hardwood floors before, and the store staff was informative and responsive to all our questions. The installers were perfect! Showed up on time and worked hard. They got us done a day earlier than expected. Did a A+ install. Moved and reset our furniture with care. After the initial install, we had a couple of additional things, and they came out the next week.We did our whole house - and realize that even with careful measuring it will be difficult to order the correct amount. After the work was completed we ended up with 3 1/2 boxes of flooring left over that we had bought. They dont do returns. So we got stuck with these heavy boxes in our house, and still have no idea what to do with the flooring.
Oct 2nd, 2022