SoBe Hotel

Avoid at all costs. Booked to stay in Washington DC. Arrived at the address given 2 hours early. No such address. I contacted them to ask for the correct address, they informed me swiftly that you cant check in early. I hung around until 3. When I heard nothing I contacted them and they told me that they had 'tech and software' issues and had to cancel. This lefted me stranded in Washington, no offer of a refund, no concern of if I could get accomodation elsewhere. Theyve still not refunded me, theyve not had the decency to respond to emails. Atrocious customer services and should be avoided. 3400 mile flight to no accomodation simply isnt acceptable.
Mar 17th, 2023

Fatal, after many emails, most without response, we had to go to amex to get the money back for our reservation, two months with the money blocked by these unpresentable people
Mar 12th, 2023

To flee. Arriving in NYC after 2 hours of waiting to obtain the keys and the address of the rented apartment and paid in full, they simply canceled. No solution proposed for other accommodation. We found ourselves on the street. So forced to take a hotel and pay twice for the stay. 6 weeks later we are still waiting for the refund... To flee. Arrived in NYC after 2 hours of waiting to get the keys and the address of the rented apartment and paid in full, they simply canceled. No solution proposed for another accommodation. We found ourselves on the street. So forced to take a hotel and pay twice for the stay. 6 weeks later we are still waiting for the refund..
Mar 1st, 2023

Be very careful when booking with them!! A few days after arriving in New York they left me without accommodation. 4 months later I am still claiming my money, more than $2000 that still has not been returned to me and no response to my emails. It is a real scam!!!
Feb 3rd, 2023

Did any of you actually get your refund? I just found out my stay was canceled they made no attempt to reach me and are telling me it will be 30 days for a refund. This means we are going to have to cancel the whole vacation.
Jan 17th, 2023