Verizon

Had an message on my phone enter sim puk they got me in touch with tech support and they resolved my issue fast AWESOME EMPLOYEES so please if you need a new phone or having trouble with your phone please visit this store the EMPLOYEES are AWESOME
Mar 11th, 2024

Only see Monica if you go here. On 2 separate occasions, with 2 different employees, neither could not tell me why my phone was using data, said I had to call tech support myself. However, MONICA can ALWAYS figure out phone issues and goes above and beyond.
Mar 6th, 2024

I spent $1,500 online for a phone to be picked up via the locker option at this location. The locker didn't open and now I've received an email thanking me for my purchase. No option to report a problem, just a receipt for something I didn't get and no proof that the door malfunctioned. This was the last straw with Verizon and a perfect representation of the service I've grown to expect from them after being a customer for 16 years. UPDATE: After 2 calls to customer service, they said I would likely have to file a claim. Thankfully, after making another trip to Winston-Salem, they informed us that that locker has been "sticking" and I wasn't the first customer to experience this, so there was no issue providing I didn'treceive my phone. Hopefully they will get that fixed or use a different locker in the future. I do not recommend using this option if you want reliable service.
Apr 7th, 2024

Dec 25th, 2023

Maurice was friendly, helpful and honest. Went out of his way to explain details of upgrade. Thank you to all the staff!!!
Dec 2nd, 2023