Winston Salem, NC Cell Phone Store

This store is horrible, they probably don't get many customers but me being one that came for the first time, it would also be the last one, horrible experience, the youn ... more

Excellent service

Kristen was amazing! Her customer service and knowledge of products and services was top notch! Switching to TMobile was the best decision we ever made and Kristen just p ... more

Store always closed

Noah was very patient with all my questions & with the multiple items I had to take care of. Even though this isn't a corporate location & is a "Cellular Sales" location. ... more

Came in with a problem. Benjamin was great and remedied it quickly.

Rebecca was amazing!!!

I went in w/ a cell phone not working and walked out in minutes w/ all good. Thanks to Tiffany for excellent customer service with a smile.

I went inside of this Metro store today 3/17/24 at around 12:30/1:00pm. I asked the guy for a charger to charge my iphone 11. He sold me something that looked like it cou ... more

My husband was at store this am with frustrating phone issues. Alex worked with him patiently and was very knowledgeable. He got everything back on track painlessly. W ... more

Good service

Opens when ever they feel like it. Nasty attitudes!

Techs were very straightforward and recognized/understood my issue immediately. Had a screen repair, complicated one due to it being my folding screen of a Fold 5, and th ... more

My experience yesterday evening with Samantha was amazing! She had awesome customer service skills, full of product knowledge and very eager to help.... this is a rare fi ... more

Erick was awesome helpful!!

After having numerous issues and speaking with tech support over the phone multiple times, I decided to come into the store to see if I could get my issue resolved. JOHN, ... more

Did nothing sent me to geeksquade

I felt like the most complicated customer they ever had. But Nina and Mike handled everything perfectly, even stayed after hours to ensure my transfer was complete. Went ... more

Came into this ATT store after a bad experience at another store. We worked with a rep who listened to exactly what we wanted and got right to work on helping us get exac ... more

I walked in and was immediately helped by Z. Her customer service was elite and would highly recommend.

I came to this store very frustrated. Whitney, the store manager, worked with me and gave me outstanding customer service. After she showed me so much empathy for my situ ... more

I spent $1,500 online for a phone to be picked up via the locker option at this location. The locker didn't open and now I've received an email thanking me for my purchas ... more

Never will I go back to this store they do not know what they are doing one tells you one thing and the manager then changed it and rips you off!! T Mobile is NO GOOD!

Good customer service

We were dreading the upgrade of our phones/service but thanks to Shamarr we actually enjoyed it! What a friendly, helpful and competent retail specialist! Best customer ... more

This store is workless now you need ID to make your monthly payment I can't believe that after 4 years I use cricket I think is better get Back whit my old company t-mob ... more

I had an incredibly frustrating experience at the Cricket store on Hanes Mill Rd that I feel compelled to share. From the onset, the level of customer service was abysmal ... more

Everything came on time he keeps his word an delivers as said. Yall shop with him

bad service. They bought a phone, it's 8 days old and it doesn't work, they don't want to become responsible

Friendly and kind customer service

Christina did an excellent job. She was courteous and patient.

Great service and really helped me with recommendations.

Amazing customer service! Brian assisted us in our switch from sprint to Verizon, he explained everything very well and we got EXACTLY what we were promised! The switch w ... more

They don't wanna get my phone back I took it 2 days ago and they said come pick it up tomorrow and then I went and it was closed

The young girl there was very helpful and kind. She really does her job well

Angelica was awesome! She helped me make adjustments to my plan to give me the best deal as well as got my IPad added when I was told previously I could not. Thank you ag ... more

Definitely recommend this location. Sarah was such a great help today she truly loves her job and customers. She made sure I got the best deal for my budget.

Tried to go there last night. They were closed early, came this morning at 10:20 AM. Still no one there finally left five minutes later sign clearly says they shouldve be ... more

Andi was awesome and very helful!!

I normally frequent the store at Northside, where the young lady named Jennifer I see is extremely helpful. I went to the Boost store on Reynolda Rd the 19th, the Young ... more

They did a great job fixing my son's broken iPad screen. Also they have 6 month warranty on repairs and they were the cheapest out of all the places I called.

I recently visited the cricket store and had an outstanding experience. The staff members were incredibly friendly, kind, and went above and beyond to assist me. They mad ... more

There will be no other phone shop for me..after cricket..the stores are clean and the service is EXCELLENT .. ALWAYS.i can depend on them for any phone I choose.changes.s ... more