Hertz Car Rental - Cleveland Hopkins Airport

Vehicle that was extended was repoed and to top it, with my service dogs in the truck while I can in to get my daughter. Calls all day and cannot get an answer to get my dogs back or my things. I dont even want the vehicle. Cleveland try answering the dam phone once a day
Apr 8th, 2024

Looks like the manager's responses to these Google reviews are auto-generated since they're all the same. Manager please feel free to correct me if this is wrong (what would probably require a human to read it. ========= I haven't even arrived, and my experience isn't so great so far. My plane lands after Hertz closes, I'm just trying to confirm that they will leave me a car with keys in it and instructions on how to get to it. The site doesn't cover this situation in FAQ, and all calls go to their voice mail - which is full! There is no customer support number for this location or for Hertz central - just more web forms to fill out with 3-5 business days response time. ========= After arriving the staff was unaware of the voice mail being full. They said the "would look into it". But to answer the original question - no, you cannot arrive after business hours and still get into a car. If only that were clear somewhere on the web site. Or if they would answer their phone.
Apr 5th, 2024

I am a repeat business customer and every single car the I rent from this location is So dirty it looks like it's never been cleaned, trash in the vehicles, windows so dirty I can't see out of them at night and most of the cars have some sort of mechanical issue with them and it's never a smooth ride. Either the car needs an oil change or it's randomly shaking but it's almost always super loud. Extremely disappointed
Mar 31st, 2024

Mar 25th, 2024

Mar 17th, 2024