Clothes Mentor Culebra Commons

I've been to a different clothes mentor in the past and so I had higher expectations before I arrived. The store was smaller than I thought it would be. The lady's working up front didn't really acknowledge us when we walked in. When I was dropping off my clothes the 1 was kinda rude about where we needed to put our bins and when picking up our stuff I was the only person standing in line for at least 5-10 minutes waiting for someone to come to the register and finish my sale. There were about 5 women that looked at me and walked past the register and 1 was bent down looking through bins of clothes. It wasn't until someone who was on the register for the check out line said something did the lady bent over see us waiting. Not sure why no one else working bothered to say anything to her when they walked by or saw us. The employees there act like it is more of a hangout place instead of it being treated like their job. Lack of professionalism was a huge problem for me. The other issue is the set up. I feel like the counter facing the door should be the counter for the people selling and the long counter should be for people buying. The front door area was over crowded when we were trying to leave with the items they didn't buy because there was a lot of people waiting to check out. Just my opinion to switch the 2 counters but I feel like it would help with the flow of traffic, especially when you think about how small the store is.
Jun 18th, 2023

Thanks ladies for helping with this pink top to wear on my trip to Miami for the Gemini Takeover Weekend!! I came back today to purchase 3 more pieces. The service is great. Keep up the good work!!
Jun 12th, 2023

Never again ... I would rather give my things away then deal with the "retail employees" at this resale store . I sell to alot of stores in San Antonio and I actually pay very close attention to how much they pay out compared to how much they turn around and sell thier items for and its ridiculous...... I'm well aware of how the resale business works, but horrible customer service ?????? That's a new one I thought customer service was thier JOB....
May 24th, 2023

May 16th, 2023

I just dropped off a bag of clothes, and I so wish I got the clerks name but I forgot to ask! (The managers may be able to figure it out my basket number is 9 and I dropped off at 12:54 pm on 5/4/23). Let me just say that she (the clerk helping me) was/is an absolute gem of a person! She was so kind, explained the policies very well, and funny! I really like Clothes Mentor (both shopping and selling). I love their mission, too! Its always such a bummer to love a company and then have an awful experience at a specific location. So I am thrilled to say that these location knocked it out of the park! Lastly, the store is beautiful! Its well-organized and very well displayed! Im impressed!
May 5th, 2023