bluefrog Plumbing + Drain of Richmond

I do no recommend! I called Blue Frog in early October 2021 for a back up issue. They were pretty prompt in sending out the plumber for the initial visit. All he did was come & look under the house. Then he tells me he’s has to come another time to do a clean out to properly diagnose the issue. The clean out would require the utility dept marking the water lines. He tells me it should take a week for the utility person to come out. I wait a week. Hear nothing. Call the plumber, he forgets who I am. I don’t think he even contacted the utility dept. I contact the utility dept & request them to come out. They come the following week & mark the wrong lines. Call the plumber back & now he calls them to come out. FINALLY!! It took him two weeks to do what he initially said he was going to do. This is only the beginning. So many calls made to this plumber unanswered or not returned. Meanwhile I have a back up therefore I can’t properly use the toilets, shower or wash clothes in my home! Eventually he has another employee from Blue Frog to come out to dig for the clean out. Then the next day another employee comes to perform the clean out but tells me they can’t because it’s full of water which indicates the tree outside is causing the issue with the pipes. This is going into the fourth week!! He tells me next week they will excavate, replace the pipes & issue will be solved! Here we are the fifth week! The plumber & three employees from Blue Frog come out to dig. They show up around 10am & leave around 3pm. They tell me if it rains the next they’ll come back another day. It rained overnight but it is not raining today! I call the plumber & he tells me they have to come back tomorrow because they need a bigger machine. I ask when the pipes will be fixed & he says Monday. We will be going in a sixth week of working with this company!! Hopefully is actually fixed on Monday. One thing I can say if you work with this company expect poor communication, pushed back deadlines & no sense of urgency. That is my experience!
Oct 25th, 2021

I asked them to come to replace the compression shutoff valve on the iron pipe in the toilet. Initially I have the appointment from 5-7pm on Friday. The plumber guy called back to see if he can reschedule for Saturday. I shut off the master valve because the compression shutoff valve in the toilet was leaking. So I need water and I don't want to reschedule. The service guy came eventually and he had the shutoff valve to replace, but he didn't carry in his truck the other standard 1/2-in threaded iron pipe (angle from the wall) for the valve to thread on. What kind of professional plumping service doesn't carry the complete kit to replace the compression shutoff valve? He refused to go to Homedepot/Lowes to get the part to complete his job. He said that my iron pipe was special and had different size (1/2-in iron pipe threaded in the shutoff valve is special and uncommon? It is everywhere in the Homedepot or Lowes locally.) He said he had to come back on Saturday morning to do his job as he intended initially. We called another local professional plumping repairman on that same evening even after 7pm. The new gentleman made a trip to Homedepot; got the complete kit; came back to my house and replace everything in half an hour. He even charged me less with his honest work, courtesy, and beyond craftmanship. Talk about going above and beyond the quality of service, honesty, and professionalism that we all should learn.
Aug 25th, 2021

DO NOT USE THEYRE EMERGENCY SERVICE. I love 30 minutes from the house needing repairs. They never came and when I called they stated they had the wrong phone number after I provided 3 or 4 times when they confirmed it incorrectly!!! I drove with my baby to wait at midnight with no one coming!!! Do not do it these reviews are fake!!!! I called all night so this should have never happened. They asked every time I called what the number was so they definitely was sleep or on drugs!!!!
Jul 28th, 2021

I called and was able to get same day service for my water heater. It turned out that mine stopped working. They immediately went to work to remove the old one and installed a new one. We had hot water back in just a few hours. I'm a happy happy customer.
Jun 4th, 2021

The worst time for a plumbing problem is Friday afternoon before a holiday weekend. But it happens. Blue Frog was able to book an appointment for me in the next afternoon, meaning my 86 yr old client wouldn't have to go through the weekend without her kitchen sink. Vaughn arrived on time, provided an estimate for the repair, and soothed an older woman's concerns with his professionalism, and personality. The repair took longer than expected, but Vaughn kept at it until the drain was clear and new piping installed. I recommend Blue Frog to anyone needs a reliable plumbing partner in maintaining their home's systems. Services: Drain unblocking, Pipe repair
May 18th, 2021